Spa Receptionist

Description

**Company Description** **About Fairmont Hotels \& Resorts** Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more under development, spanning 30 countries worldwide: from the beaches of Hawaii to Canada’s stunning national parks, the heart of London, and the deserts of the United Arab Emirates. Seize the opportunity to become a Heartist® and let your heart guide you in a world where life beats more intensely. **Job Description** **JOB DESCRIPTION:** The Spa Receptionist serves as the first point of contact for guests, providing a warm welcome and ensuring an exceptional experience from arrival through departure. This role involves managing reservations, providing information about services, and maintaining smooth communication between guests and the spa team. **KEY RESPONSIBILITIES:** * Greet and welcome guests in a friendly and professional manner. * Manage treatment and service reservations, coordinating schedules and ensuring availability. * Provide detailed information about spa services, treatments, and promotions. * Answer phone calls and emails, responding to inquiries and scheduling appointments. * Process payments and issue receipts, handling cash and credit card transactions. * Keep guest profiles updated with contact information and preferences. * Coordinate with therapists and spa staff to ensure a seamless guest experience. * Maintain a clean and organized reception area, creating a welcoming atmosphere. * Offer beverages and engage in conversation with guests waiting in the lounge. * Handle guest complaints or concerns efficiently and professionally. **Requirements** **REQUIREMENTS:** * Prior experience as a receptionist, preferably in spa, hospitality, or wellness environments. * Excellent verbal and written communication skills. * Ability to multitask and work under pressure. * Basic computer knowledge and experience with reservation systems. * Professional demeanor and neat appearance. * Teamwork skills and ability to collaborate across departments. * Proficiency in English; knowledge of additional languages is an asset. **DESIRED COMPETENCIES:** * Strong customer orientation and interpersonal skills. * Problem-solving ability and capacity for autonomous decision-making. * Flexibility to work variable hours, including weekends and holidays. * Knowledge of spa products and services to advise guests appropriately. * Familiarity with a fitness specialty (e.g., personal training, pilates, yoga, watsu, or similar) or aesthetics (e.g., manicure/pedicure) is highly valued. **PHYSICAL REQUIREMENTS** * Ability to stand for extended periods, walk, and perform physical tasks. * Ability to lift and carry objects weighing up to 20 kg. **Required Education and Experience** * Compulsory secondary education or equivalent. * Prior experience in similar roles or customer-facing positions. * Valid Class B driver’s license. Accor takes pride in being an equal opportunity employer EOE/M/F/V/D. Please note that this job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without prior notice. **Additional Information** **Our Values** **Respect** We value others’ needs, ideas, and individuality. We treat all people fairly, considerately, and with dignity. **Sense of Belonging** We celebrate our differences. We support one another and always work together as one unified team. **Integrity** We build trusting relationships through mutual respect, honesty, and authenticity. **Empowerment** We have the ability to take initiative and anticipate needs to create unforgettable moments and experiences. **Excellence** We build authentic connections and cherish every opportunity to make those around us feel special. **Diversity and Inclusion** Committed to fostering an inclusive environment where diverse talent can thrive, we welcome candidates from all backgrounds, experiences, and perspectives to join our team.