Spa & Wellness Therapist

Description

Surrounded by botanical gardens and located on Marbella’s prestigious Golden Mile, the legendary Marbella Club was founded in 1954 as a Mediterranean retreat created by Prince Alfonso von Hohenlohe. Today, as part of The Leading Hotels of the World, we continue his legacy and foster a culture rooted in authenticity, excellence, and attention to detail—creating memorable experiences for our guests. The position described below is a key member of our team and contributes to maintaining and elevating the quality standards that have defined Marbella Club for over 70 years. **Key Responsibilities:** * Perform Spa treatments ensuring maximum quality, following internal protocols and professional standards. * Manage daily appointments and deliver assigned treatments within the scheduled time. * Conduct pre-treatment client assessments to ensure suitability of treatments, products, and Wellness programs. * Prepare the treatment cabin before each service, consistently maintaining the highest standards of cleanliness, order, and replenishment of professional materials and products. * Actively collaborate in maintaining cleanliness and order across all common Spa areas. * Maintain constant communication with the Spa Reception, remaining alert to any changes in the daily schedule. * Sell Spa & Wellness services and products, optimizing available resources and contributing to achieving the sales targets set by Management. * Welcome guests with all details prepared and with thorough knowledge of their preferences and needs. * Handle guest incidents or dissatisfaction according to established guidelines, escalating to supervision when necessary. * Record guest feedback to support continuous service improvement. * Occasionally assist with Spa Reception tasks, including reservations, billing, payments, and cash handling. * Collaborate on additional tasks requested by Management and actively participate in training and ongoing professional development. **Competencies and Requirements:** * Customer orientation and teamwork. * Interpersonal skills and problem-solving ability. * Up-to-date knowledge of Spa & Wellness services. * Knowledge related to wellbeing and Wellness philosophy. * Basic computer skills and familiarity with management systems used in the industry. * Advanced level of English and Spanish, with fluency in spoken communication. * Formal training in spa therapies, massage, or wellbeing. Professional certifications or accredited qualifications in related disciplines are required. * Aesthetic knowledge is considered an advantage.