Senior IT Systems Technician and IT Coordination

Description

We are seeking to hire an IT Systems Technician and IT Coordinator for the company's Systems Department. The purpose of this position is to ensure the proper operation of the company's IT environment, guaranteeing system stability, user support, and efficient coordination of the technical team and vendors. This is a technically skilled role requiring experience and strong organizational ability, combining system administration tasks, resolution of complex incidents, and basic coordination of the team and vendors. Key responsibilities: * IT department management * Coordination of work performed by the two IT support technicians. * Prioritization and tracking of incidents and departmental tasks. * Support in defining procedures and best practices. * Basic monitoring of IT service indicators. * Communication with Management regarding system status and requirements. * Day-to-day management of technology vendors. * License, contract, and renewal management. * Support in planning IT improvements and projects. * Infrastructure, networks, and systems Management and support of the company's technological environment, comprising approximately 200 users, as well as servers and distributed systems. * Administration of Windows Server environments. * Active Directory, Group Policy Objects (GPO), DNS, and network services. * Support for virtualized environments (Hyper\-V). * LAN/WAN networks and managed networking equipment. * FortiGate firewall (basic configuration and support). * Hybrid environment with Microsoft Azure (operational management). * Synology NAS and storage. * Monitoring of backup systems (Veeam). * Use of RMM tools for monitoring and remote support. * Security and continuity * User, permission, and access management. * Support for security tools (EDR / corporate antivirus). * Monitoring of backups and restorations. * Review of security alerts. * Support in resolving security incidents. * Collaboration on recovery and continuity procedures. * Corporate applications Technical support and coordination with vendors for the company's primary applications: Odoo 18 Community, Bitrix24, Make, Jotform and Kizeo Forms, Power BI, email and domains, WordPress and hosting, and system integrations. Candidates must be able to understand application functionality, resolve basic incidents, coordinate with vendors, and ensure service continuity. * Communications and other systems VoIP telephony (3CX and Ringover), printers and printing systems, video surveillance and security systems, access control systems, and other company technological devices. WE OFFER: We offer an indefinite-term contract within a stable, long-term project at the company, in a growing and continuously evolving technological environment. This position features a rotating schedule every three weeks, alternating between: * Intensive shift from 7:00 to 15:00 (two consecutive weeks) * Standard shift from 9:00 to 18:00 (third week, with one hour for lunch) This is a position offering genuine professional growth, where the selected candidate will have the opportunity to: * Participate in a long-term technology project. * Expand knowledge across multiple technologies and domains (infrastructure, cloud, ERP, CRM, cybersecurity, automation, etc.). * Receive continuous training and technological updates. * Work in a dynamic, collaborative, and continuously improving environment. We seek a candidate who wishes to grow with the company, deliver value from day one, and develop within a technically demanding yet stable environment, characterized by a positive working atmosphere and strong inter-team collaboration. In addition to technical expertise, we seek a candidate with a solid personal profile who fits into a dynamic and growing environment and contributes positively to the functioning of both the IT department and the company as a whole. We especially value: * Strong communication and dialogue skills, with the ability to interact fluently with various organizational levels. * An analytical and structured mindset, capable of understanding complex problems, identifying root causes, and proposing effective and sustainable solutions. * A service-oriented and helpful attitude, with genuine willingness to support users and colleagues while consistently maintaining a constructive and solution-focused approach. * Business-oriented vision, recognizing that technology is a key enabler for company operations, and being able to prioritize based on operational and strategic impact. * Technical intuition and practical experience, with the ability to anticipate issues, detect risks, and make decisions grounded both in knowledge and prior real-world experience. * Positive contribution to the team, fostering a healthy work environment, encouraging collaboration, and avoiding individualistic approaches. * Commitment and accountability, with active involvement in system maintenance and continuous improvement, and a strong sense of ownership over the IT environment. * Teamwork and camaraderie, actively collaborating with support technicians, vendors, and other departments, serving as a technical support point and reference.