SAT Process Controller

Description

Are you interested in working with data and optimizing processes? Are you looking for a stable project where you can make a real impact? Does improving the operational efficiency of a technical team motivate you? At this time, as a recruitment consultant, we are seeking a **SAT Process Controller** for our client to join their team in San Javier (Murcia), in an on-site modality. This is a key position within the Technical Support Service department, focused on analyzing, monitoring, and improving operational processes. **FUNCTIONS AND RESPONSIBILITIES** * Analyze the daily operations of the SAT department. * Monitor response and incident resolution times. * Track incidents (open, closed, pending, and recurring). * Identify inefficiencies, delays, or duplications in processes. * Prepare periodic reports and dashboards. * Define and monitor key performance indicators (KPIs). * Propose improvements to optimize service delivery time and quality. * Supervise compliance with established procedures. * Coordinate with technicians, managers, and other departments. **REQUIREMENTS** **Mandatory** * Degree in Administration, Engineering, Systems, Electronics, Business Administration and Management (ADE), Business Analytics, or related fields. * Minimum 2 years of experience in process control, operations, SAT, technical support, quality, auditing, or data analysis. * Advanced Excel skills. * Analytical ability and experience in report generation. * Strong organizational, planning, and attention-to-detail skills. * Teamwork and effective communication skills. **Desirable** * Knowledge of Power BI and Power Query. * Experience with ticketing tools, ERP, CRM, or incident management systems. * Prior experience in technical or technical support environments. **What does the company offer?** * Permanent contract and stable project. * Full-time, on-site position. * Salary commensurate with experience and skills, approximately €22,000 gross per annum. * A role with direct impact on improving and enhancing the efficiency of the SAT department. * Opportunity to join an established, dynamic, and growing company with a collaborative environment. Reclut is a boutique recruitment and headhunting consultancy. It provides personalized services tailored to each client's specific needs. Its mission is to help companies find the best talent, as well as to offer new career opportunities to job seekers.