**Job Description** As a Sales Advisor, you are the friendly face welcoming our customers and embodying the heart of our brand. You will have the opportunity to deliver high-level service to customers at every moment. From initiating conversations to assisting at the checkout, fitting rooms, and throughout the store, you will play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, restocking inventory, and showcasing the latest garments in-store. Your role is essential in creating welcoming experiences that reflect the best of our brand. With warmth and enthusiasm, you will guide our customers through their journey, offering genuine assistance and proactive service to elevate and inspire. Together with your team, you will create meaningful moments. While prior customer service experience and knowledge of fabrics are desirable, they are not mandatory. **Qualifications** * Customer orientation: You enjoy interacting with people and are committed to delivering excellent service. * Adaptability and flexibility: Ability to respond to changing priorities and customer requests. * Proactivity: Initiative to act and achieve quality results. * Strong communication skills: Genuine interest in people; you communicate clearly and actively listen to understand others’ perspectives and needs. * Eagerness to learn: Open to feedback and continuously seeking opportunities for growth and development. * Enthusiasm for the brand: Genuine passion for our brand and collections, and enjoyment in sharing that enthusiasm with customers. * Availability: Willingness to work varied schedules, including evenings and weekends. * Desirable but not mandatory: * Knowledge of in-store operations and customer service skills gained from previous retail experience. * Confidence in providing advice on fashion trends, materials, sizes, etc. **Additional Information** * This is a part-time position with a TEMPORARY contract of 24 hours per week (distributed across 5 days), including weekends and shifts available between 8:00 and 21:00. **Benefits:** We offer all Group H\&M employees attractive benefits and extensive global development opportunities. All our employees receive an employee discount card, usable across all Group H\&M brands — both in-store and online. Brands covered by the discount include H\&M (including Beauty and Move), COS, Weekday, Monki, H\&M HOME and other stories, ARKET, and Afound. In addition to our employee discount, all employees are enrolled in our H\&M Incentive Program – HIP. You can read more about our H\&M Incentive Program here. In addition, colleagues based in Spain receive: * A day off on your birthday * Discount platform: Advantages Club **Inclusion \& Diversity** At H\&M Group, we are committed to creating and maintaining inclusive, diverse, and equitable workplaces across our entire organization. Our teams must comprise a variety of individuals who share and combine their knowledge, experience, and ideas. A diverse workforce positively impacts how we approach challenges, what we perceive as possible, and how we choose to engage with colleagues and customers worldwide. Therefore, all dimensions of diversity are considered in our hiring process. **COS** COS offers a ready-to-wear wardrobe and accessories rooted in exceptional quality and enduring design. The brand features an elevated aesthetic that embodies luxury with emphasis on craftsmanship, innovation, and compelling fashion movements. Learn more about COS here.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
