Receptionist - Hotel

Description

DESCRIPTION ALEGRIA Group, a renowned hotel chain with a strong presence across Spanish territory, is proud to announce a new employment opportunity to join our team. We are seeking a passionate **Receptionist** with a clear vocation for customer service and a strong commitment to excellence. As a Receptionist at the Hotel, you will be the first point of contact for our guests, playing a fundamental role in creating memorable experiences. Your professionalism and warmth will serve as the establishment's calling card, ensuring that every guest feels welcome and well-cared-for from arrival to departure. Key responsibilities for this position include, but are not limited to: * **Check\-in and Check\-out:** Efficiently manage guest arrival and departure procedures, ensuring accuracy in documentation and data registration. * **Customer Service:** Provide detailed information about hotel services, local attractions, and proactively and courteously resolve inquiries or issues. * **Reservation Management:** Handle telephone, online, and in-person reservations, as well as modifications and cancellations with due diligence. * **Billing and Payment Processing:** Process payments, issue invoices, and manage the cash register rigorously and transparently. * **Internal Communication:** Coordinate with other hotel departments (maintenance, housekeeping, food & beverage) to ensure smooth and satisfying guest stays. * **Hotel Image Maintenance:** Ensure the proper presentation of the front desk and common areas, maintaining a welcoming and professional environment. * **Multilingual Support:** Assist guests from diverse nationalities by facilitating communication and delivering personalized service. At ALEGRIA Group, we invest in our employees’ professional development and offer a dynamic, collaborative work environment. If you are an enthusiastic individual passionate about hospitality and wish to grow within an established company, this is your opportunity! Join us and become part of the ALEGRIA family, where each day is a new adventure and every guest is an opportunity to make a difference. REQUIREMENTS **Position Requirements:** * Proven prior experience of at least 2 years in similar roles within the hotel industry. * Excellent verbal and written communication skills. * Ability to work in an organized and efficient manner under pressure. * Proactive, solution-oriented attitude with strong attention to detail. * Availability to work rotating shifts, including weekends and public holidays. **Preferred Qualifications:** * Fluent command of English, both spoken and written. * Knowledge of German. * Experience with hotel property management systems (PMS). * Familiarity with the Maresme region and its points of interest.