DESCRIPTION ALEGRIA Group, a renowned hotel chain with a strong presence across Spanish territory, is proud to announce a new employment opportunity to join our team. We are seeking a passionate **Receptionist** with a clear vocation for customer service and a strong commitment to excellence. As a Receptionist at the Hotel, you will be the first point of contact for our guests, playing a fundamental role in creating memorable experiences. Your professionalism and warmth will serve as the establishment's calling card, ensuring that each guest feels welcome and well-cared-for from arrival through departure. Key responsibilities for this position include, but are not limited to: * **Check\-in and Check\-out:** Efficiently manage guest arrival and departure procedures, ensuring accuracy in documentation and data registration. * **Customer Service:** Provide detailed information about hotel services, local attractions, and proactively and courteously resolve inquiries or incidents. * **Reservation Management:** Handle telephone, online, and in-person reservations, as well as modifications and cancellations with due diligence. * **Billing and Payment Processing:** Process payments, issue invoices, and manage the cash register rigorously and transparently. * **Internal Communication:** Coordinate with other hotel departments (maintenance, housekeeping, food & beverage) to ensure a seamless and satisfying guest stay. * **Hotel Image Maintenance:** Ensure the proper presentation of the reception area and common spaces, guaranteeing a welcoming and professional environment. * **Multilingual Support:** Assist guests from diverse nationalities by facilitating communication and delivering personalized service. At ALEGRIA Group, we invest in our employees’ professional development and offer a dynamic, collaborative work environment. If you are an enthusiastic individual with a passion for hospitality and wish to grow within an established company, this is your opportunity! Join us and become part of the ALEGRIA family, where every day is a new adventure and every guest is an opportunity to make a difference. REQUIREMENTS **Position Requirements:** * Demonstrable prior experience of at least 2 years in similar roles within the hotel industry. * Excellent verbal and written communication skills. * Ability to work in an organized and efficient manner under pressure. * Proactive, solution-oriented attitude with strong attention to detail. * Availability to work rotating shifts, including weekends and holidays. **Preferred Qualifications:** * Fluent command of English, both spoken and written. * Knowledge of German. * Experience with hotel management software (PMS). * Familiarity with the Maresme region and its points of interest.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
