Helpdesk CAU

Description

Helpdesk Technician – User Support Andorra la Vella | Permanent Contract | On-site Are you passionate about technology—and especially about helping people? Are you looking for stability, a positive work environment, and a project with genuine growth potential? Then keep reading—this opportunity may be perfect for you! Your Mission We are seeking a Helpdesk Technician to join a major retail-sector company (among others) in Andorra la Vella. You will become part of a close-knit, professional, and committed team where your work directly impacts users’ daily experience. You will serve as the first point of technological contact, resolving IT incidents and requests both on-site and remotely—with efficient solutions and excellent service. What will you do on a day-to-day basis? Resolution of IT incidents and requests (Level 1). Direct on-site and remote support for end users. Management of users, access rights, and permissions. Installation, configuration, and maintenance of hardware and software. Collaboration with the technical team in a dynamic and professional environment. What are we looking for in you? Experience in technical support / helpdesk (Level 1). Higher Vocational Training Certificate (CFGS) in Computer Science or equivalent knowledge. Commitment, responsibility, and a proactive attitude. Strong communication skills and a service-oriented mindset. Good command of Catalan. Technical knowledge in: Active Directory (user creation, deletion, and permissions) VPN user management Servers (basic or intermediate level) Remote access tools (LogMeIn, TeamViewer, etc.) Windows and macOS operating systems Android and iOS mobile devices Microsoft Office 365 Fixed VoIP telephony Hardware and software TCP/IP Ticketing tools (JIRA, Zendesk, OTRS, Remedy, etc.) What makes us different? At Sosmatic, we believe technology must serve people. Since 1998, we have provided 24x7 IT problem resolution, and today we support millions of households and businesses across all sectors with Helpdesk, Servicedesk, Systems, and Cybersecurity services. We are a technology-driven company with a strong assistive vocation—committed to social inclusion and offering adapted workplaces for people with disabilities. What do we offer you? Join a rapidly growing company. A **permanent contract** from day one. Full-time schedule Monday to Friday (9:00–18:00) On-site position An excellent working environment and outstanding team. Real opportunities for professional development: with us, you’ll receive a personalized career plan—including support for obtaining official certifications. If you’re seeking stable employment at a serious, solvent, and human-centered company—where your work matters and you can grow… this might be your place. Shall we talk? Job Type: Permanent Contract Salary: Starting from €20,000.00 per year Benefits: * Professional certification training * Reduced Friday workday * Company laptop Work Location: On-site position