Customer Support and User Assistance Technician

Description

At **EUROPREVEN**, we are growing and seeking to hire a **Customer Support and User Assistance Technician** to further strengthen our commitment to service quality and customer satisfaction. **The challenge / the project** You will join a leading company in the Occupational Risk Prevention sector, at a time of growth and consolidation. We seek individuals eager to become part of a stable, long-term project where they can add value from day one. **The team** You will be part of a dynamic and close-knit team where organization, multitasking ability, and user orientation are essential for daily operations. You will work alongside professionals committed to delivering effective, high-quality service to every user. **The opportunity** If you are motivated by direct interaction with people, agile incident resolution, and being part of a stable environment offering professional development opportunities, this could be an excellent opportunity for you. At EUROPREVEN, we champion internal growth and support individuals throughout their professional evolution. **What will your day-to-day responsibilities be?** * Providing user support through our official channels: telephone, email, and ticketing system. * Resolving inquiries and incidents related to our software platforms. * Managing user onboarding and offboarding, as well as assigning permissions and roles. * Verifying and tracking updates across various platforms. * Documenting processes and incidents. * Periodic communications to the SPA data administration in compliance with current regulations. **What we are looking for** * Higher Vocational Training Cycle, Bachelor’s degree, or University degree (no specific specialization required). * Strong capacity for learning and adapting to new technologies. * Prior experience in customer service departments is highly valued. * Proficient use of the Windows environment and Microsoft Office suite. * High digital competence. * An organized, solution-oriented individual capable of managing multiple tasks simultaneously while remaining calm under pressure. **What we offer** * Indefinite-term contract and job stability. * Opportunity to join a solid, growing company. * Salary: €19,000 gross per year. * Working hours: Monday to Thursday, 8:00–14:00 and 15:00–17:00; Friday, 8:00–15:00. * Positive work environment and supportive team. * Location: Alfafar, Valencia.