Customer Support Specialist **Are you the kind of person who knows how to listen, explain things clearly, and find a solution when a problem arises?** We are expanding our team and looking for a person for the **Customer Support** area. We want to bring on board someone who understands that great service is not just about answering questions, but about ensuring every customer ends the conversation with a clear answer and a positive impression. Your day-to-day responsibilities No two days will be exactly alike. Among other tasks, you will be responsible for: * Responding to our customers' inquiries. * Explaining information in a simple and understandable way. * Following up on pending requests. * Helping resolve incidents. * Coordinating certain matters with other colleagues. * Keeping relevant information updated for each case. * Identifying needs and proposing appropriate solutions. * Representing the company with consistently professional communication. What do we need from you? We are looking for a proactive, responsible individual. It will be important that you can communicate effectively, remain calm in challenging situations, and organize your tasks without constant supervision. **We especially value:** * Communication skills. * Patience and empathy. * Organization. * Attention to detail. * Problem-solving attitude. * Ability to quickly learn new tools. * Proficiency with computers. Previous experience in customer support will be an advantage, but **attitude and eagerness to learn also count**. What we offer We aim to make your onboarding smooth and ensure you have the necessary tools to perform your job well. * Initial training. * Integration into a collaborative team. * Working hours according to the position's requirements. * Contract compliant with current legislation. * Professional and organized work environment. * Opportunity to build experience in customer support. Salary: €24,652.00–€33,953.48 per year Benefits: * Company car * Life insurance * Meal vouchers Work location: On-site employment
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
