Customer Service Agent

Description

At Bon Preu, what defines us most is our **commitment to people**. We value **closeness** with our colleagues, customers, and partners. Working with us means becoming part of a team where **collaboration**, **flexibility**, and **autonomy** prevail—always supported by the **constant support** of other team members. There is no room here for internal competition: **we prefer cooperation and growing together**. We are also proud of our **stability**, as we operate in a **sector of essential needs**. Our projects—such as opening new stores or sustainability initiatives—motivate us because **we see the results of our work**. Bon Preu is a benchmark in the sector—not only for the products we offer but also for the way we **treat people**. **WHAT DO WE OFFER YOU?** * A **stable and motivating project**: you will join a market-leading company with a solid track record and continuous expansion. * **Professional growth and development**: we provide tools and opportunities for constant learning and advancement. * An **excellent work environment**: collaborative, dynamic, and close-knit, with constant support from your colleagues. * **Flexibility and work-life balance**: an environment that enables you to balance your personal and professional life. * You will **feel valued from day one**. * **Km 0** products—high quality and local. **WHAT DO WE BRING TO YOU?** ------------------ You will have access to 2 days of **telework**. Schedule: **Flexible hours**, with intensive Fridays. ✅ We offer an indefinite contract from day one—**we believe in stability.** We believe in internal talent—**grow with us!** You will enjoy an **8% discount** on all purchases at any Group establishment. Access to the **Corporate Benefits Portal** (discounts): e.g., hotels, restaurants, clothing stores, gyms, and more. 2% bonus on **energy**. As a female employee, each month you’ll receive a 30% discount on a selected feminine hygiene product. You’ll have access to **affordable medical insurance**. **Christmas Voucher** of €50 on your customer card. **Bon Preu salary incentive**. **Office locations available:** Masies de Voltregà (Osona) **Among many other benefits, let us meet you and tell you much more!** **DO YOU WANT TO KNOW YOUR MISSION?** ----------------------------------------- As a Customer Service Agent at BonpreuEsclatEnergia, you will manage and resolve customer inquiries, requests, and complaints via email. Additionally, you will be responsible for various back-office tasks to ensure efficient and satisfactory resolution—including coordination with other departments and the Contact Center. Key responsibilities: 1\. Manage customer inquiries, requests, and complaints via email. 2\. Perform back-office tasks to resolve cases, collaborating with other departments and the Contact Center. 3\. Provide assistance and support to customers, ensuring efficient and friendly service. 4\. Maintain detailed records of customer interactions and solutions provided. 5\. Collaborate with other internal teams to improve customer service processes and customer satisfaction. **WHAT WILL MAKE YOU SUCCEED IN THIS ROLE?** -------------------------------------------- * Planning, organizational, and communication skills. * Strong communication abilities and a service-oriented mindset. * Proactivity, autonomy, and problem-solving capability. * Proficiency in digital tools and technological environments. * Good written Catalan. Still unsure? *Forbes* recognizes **Bonpreu and Esclat** as one of the **100 best companies to work for across Spain**. **Wear pride with us and join our team! Apply to this position!**