Customer Service Agent

Description

Job Summary: We are seeking a customer service professional to handle requests, resolve incidents, and provide personalized support to customers in the hospitality and supermarket sectors. Key Highlights: 1. Continuous training and professional development 2. Work-life balance 3. Part of a leading European group **Description:** ---------------- Your **responsibilities** at work will include: * Assisting customers through various channels. * Efficiently managing and understanding customer requests and inquiries. * Providing tailored support according to each customer segment (hospitality and supermarkets). **What We Offer:** * Immediate onboarding. * Permanent contract. * 40-hour workweek. * Working hours from Monday to Friday, 1:00 PM to 9:00 PM. * Salary according to collective agreement. **You will join a major leading European group:** * Continuous training to enhance your knowledge and capabilities. * Opportunities for a professional development and growth plan to fully leverage your talent. * Gender Equality Plan demonstrating a firm commitment to gender equality. * We care about our people, supporting greater work-life balance. **Will you join our team?** **Requirements:** --------------- **We are looking for individuals with:** * A positive, proactive attitude and ability to work in a team. * Prior experience in customer service. * Strong communication skills, both oral and written. * Ability to resolve incidents. * Customer orientation. * Organizational, management, and planning skills. * Basic office software proficiency.