Customer Sales Advisor

Description

**Department** GROUP **Region** Madrid (province) Responsibilities Are you passionate about interacting with people and do you enjoy helping customers find the best solution for their needs? At **Línea Directa**, we are looking for commercially oriented professionals with negotiation skills and a service-oriented mindset to join our sales team. **Job Mission** You will be responsible for advising and selling Línea Directa’s products to our customer portfolio via telephone, identifying customer needs and delivering personalized, high-quality service—contributing to the achievement of the team’s commercial objectives. **Key Responsibilities** * Make outbound calls to customers in the portfolio to offer Línea Directa’s products. * Respond to inquiries and provide personalized telephone advisory support. * Identify each customer’s specific needs to propose tailored solutions. * Manage the sale of insurance products. * Resolve queries and issues raised by current and prospective customers. * Record and manage all interactions using the company’s internal tools. * Contribute to achieving established commercial objectives. Essential Requirements **✅ Mandatory Requirements** * Excellent interpersonal skills and strong customer orientation. * Proficiency in using digital tools and platforms. * Clear commercial vocation and related competencies. * Strong organizational and daily activity planning skills. * Good communication and active listening skills. * **Desirable Requirements** + Prior experience in sales or commercial roles. + Goal-oriented mindset and motivation to achieve results. + Experience working with individual performance incentives. + Experience in telephone customer service. + Knowledge of or experience in the insurance sector. Competencies **Key Qualifications** We seek professionals who stand out in: + **Customer orientation** and service vocation. + **Negotiation ability** and capacity to reach agreements. + **Results orientation** and commitment to objectives. + **Adaptability to change** and flexibility when facing new challenges. + **Resilience** and perseverance in demanding environments. + **Problem-solving ability** and capacity to generate solutions. + **Teamwork and collaboration**. + **Responsibility and commitment** to service quality. + **Innovative mindset**, capable of questioning routines and identifying improvement opportunities. Description We offer a **monthly rotating shift schedule.** Morning Shift * **Monday, Tuesday, Wednesday:** 09:30–18:30 * **Thursday:** 09:30–18:00 * **Friday:** 09:30–17:30 Afternoon Shift * **Monday and Tuesday:** 13:00–21:00 * **Wednesday, Thursday, and Friday:** 13:30–21:00 Additional Availability * **One Saturday per month** * **Regional and local holidays (not national)** as scheduled by the service