Customer Project Coordinator - Palma

Description

**Our Stores** The place where we demonstrate our purpose face to face. If you share this objective and your satisfaction comes from enabling customers to bring their ideas and projects to life, this is the right place for you. Joining our store team means working in a co\-creation environment where you live our corporate values and purpose together with the customer. Will you join us? We show it to you here in this video: **Responsibilities and Mission** The **Store Customer Project Coordinator** will be responsible for ensuring and controlling the quality of customer renovation projects, acting as the main point of contact to achieve customer satisfaction. **Key Responsibilities** **Customer/Resident Relationship** * Accompany the customer throughout all phases of the renovation project, from coordination with multiple project advisors (renovation planning involving two or more trades), to post\-sales incident management. * Conduct on\-site follow\-up at the customer’s home to verify timely and proper execution of the work process and installer performance. * Advise the customer on legal procedures required to carry out the projects. **Quality and Efficiency** * Guarantee the efficiency of the customer’s renovation project execution by supporting them during measurement for major renovations, planning, on\-time delivery of goods, adherence to deadlines, etc. * Verify and certify installations regarding compliance with scheduled deadlines, budgets, quality of finishing work, professionalism and conduct of installers, and final site cleanliness. * Monitor installer quality levels, communicate feedback to the Head of Services, and propose improvement actions. **Project Advisor Management** * Serve as the liaison and technical support for the store’s Customer Project Advisors. **Cross\-Functional Management** * Manage and actively participate in cross\-departmental projects across the Group and ensure achievement of assigned objectives at all times. **Demonstrable Requirements** * Minimum two years’ prior experience is required. * Good knowledge of office software tools. **What We Offer?** **Our Purpose** ===================== At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do — a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we are certain of one thing: if we commit to it, changing the world is within our hands — and yours. Social Action is one of the fundamental pillars of Leroy Merlin Spain, adding value not only to our entire company but also to the community. Through various initiatives — renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program — we contribute to building a better world and society. **Enjoy the Benefits! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain employee, you have access to over 70 benefits and/or advantages, categorized into six groups, thoughtfully designed to provide you with the best possible experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including the opportunity to become a company shareholder, health insurance, childcare assistance, meal vouchers, and various discounts offered by major commercial partners, among others. You will receive a fixed salary plus participation in company results and profits. **Grow Your Career!** ================== Train and develop yourself in a multinational company! You’ll find an excellent working environment and enjoy autonomy to make decisions and take action, participating in decision\-making processes and cross\-functional projects. **A Place for Everyone** Diversity Management is a core element of our corporate philosophy. For this reason, it is included in our Diversity Charter — a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. This reaffirms our commitment to respecting the right to inclusion of all individuals and recognizing the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality without any form of discrimination, as well as promoting and encouraging measures to achieve effective equality within our organization. We uphold the principle of gender equality across every area of our activity and within the framework of our Organization’s Social Responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you would like to learn more about our Purpose, values and initiatives, and our current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**