Continuity Service Team - Úbico

Description

**Description:** ---------------- ***Do you want to join our team as a Continuity Service Team member at Úbico Corporate Mobility? We’re waiting for you!*** We are **Úbico Corporate Mobility**! A new concept of corporate travel agency, part of the **W2M Group** and the **Iberostar Group**, born from the freedom of experience to design innovative service models adapted to modern corporate mobility. At Úbico, we share common values, take pride in our experience, embrace the challenge of new mobility trends, and evolve the traditional travel agency concept to meet our clients’ evolving needs. We have rethought service across all dimensions to fully extend our capabilities — with the sole objective of designing any service model required by our clients. **Your mission will be to ensure efficient and accurate management of reservations and related services, delivering excellent customer service while maintaining operational standards within the Continuity Service Team.** ***What will you do on a daily basis?*** * Manage reservations across various systems and platforms. * Perform administrative tasks linked to reservations: invoicing, issuing vouchers, invoices, and documentation. * Interact daily with clients to deliver outstanding service. * Coordinate with internal teams to ensure service continuity. * Use self-service booking tools and GDS systems for air, hotel, and other service operations. * Manage company and traveler queues and profiles. * Operate complementary platforms: web-based hotels, low-cost carriers, rail, and ferry. * **Requirements:** --------------- ***What do we need from you?*** **Mandatory:** * Proficiency in Amadeus, including: * + Selling Platform Connect. + Air reservations (pricing, ticketing, and reissuance). + ATC / ATCR. + Hotel and car reservations via GDS. + Smart Flows, Smart Trigger, and Quality Monitor. + Management of company and traveler profiles. + Queue system. * Experience with self-service booking tools: Cytric, Concur, and Pursuit. * Advanced level of English. * Proficiency in Microsoft Office tools (Excel, PowerPoint, Word). **Desirable** * Experience managing reservations on hotel websites, low-cost carriers, rail, or ferry services. * Familiarity with other complementary reservation systems. ***Working hours and shifts*** This opportunity is open to both **full-time** and **part-time positions (both with 100% remote work)**, depending on your availability and alignment with service requirements: ***Full-time \- Rotating shifts:*** ***Monday to Friday (working days):*** 18:00 – 02:15 00:45 – 09:00 ***Weekends and public holidays:*** 09:00 – 17:15 17:00 – 01:15 00:45 – 09:00 ***Part-time:*** Shifts on weekends and public holidays. ***What do we offer?*** Being a **W2M·People** member has its advantages — because our team’s well-being is our top priority. Joining our team comes with benefits: * We support your continuous professional development through training programs and internal mobility opportunities. * We help optimize your finances via our flexible compensation program and partnerships with financial institutions. * We want you to fully enjoy your leisure time — with discounts on travel and accommodations. * You and your loved ones matter to us — so your birthday is a fully paid day off, yours to celebrate as you wish. ***Are you interested?*** If you believe this challenge matches your experience and you’d like to join a team focused on operational excellence, we’d love to receive your application and get to know you.