Administrative Sales Technician

Description

**Description:** ---------------- We are seeking an **Administrative Sales Technician**, whose ***mission*** is to *execute assigned business support processes in accordance with commitments made to the customer.* A role whose contribution will have a direct impact on the company’s growth. At **Europavia**, we have been delivering value-added services for 60 years, guided by a culture of commitment, innovation, and passion for excellence. If you are looking for a growing company where you can advance and develop your professional career in the Aerospace, Defense, and Security sectors—within a dynamic environment that fosters growth and learning from top professionals—this is your opportunity! **What will your responsibilities be?** * Prepare quotations (where applicable) under the supervision of the client account manager and track quotations for which you are responsible. * Submit quotation requests to suppliers and negotiate prices upon instruction from area managers, acting under their delegation. * Monitor customer payments and invoices, and handle complaints under the supervision of the client account manager. * Maintain relationships with industrial clients and/or regular suppliers relevant to your role; resolve discrepancies under the supervision of the client account manager. * Comply with established customer service quality criteria and project-specific quality requirements, under the supervision of the client account manager. * Enter all order-related information into the system, safeguard documentation, and perform related support tasks. * Track orders to ensure timely delivery and monitor any deviations; ensure core returns are completed within the stipulated timeframe. * Manage incidents, complaints, and grievances, and support discrepancy resolution. * Fully manage AOG orders in coordination with both supplier and customer, organizing transportation when necessary. * Ensure compliance with current environmental management regulations and legislation. * Implement best practices. * Promote the company’s ecological culture. **Why Europavia?** * We are a stable and growing company with a positive work environment and a team of highly skilled professionals in the aerospace, defense, and security sectors. * We invest in continuous training and professional development. * We offer a condensed workweek every Friday throughout the year, plus three summer months. * Flexible working hours: arrival between 8:00 and 9:00, departure between 17:30 and 18:30. * You’ll enjoy an afternoon off on your birthday! * You’ll receive a social benefits voucher with options to choose from: restaurant, public transport, fuel, or childcare. **What do we offer?** * Indefinite-term contract with a five-month probationary period. * Full-time position. * Salary commensurate with profile and experience. * Annual variable compensation based on objectives. * Location: Calle Jorge Juan 30, Madrid. * Immediate start preferred. At Europavia, we promote Diversity and Inclusion as core values, ensuring equal opportunities without discrimination based on ethnicity, gender, age, sexual orientation, gender identity, or religion. Furthermore, we support the inclusion of persons with disabilities; therefore, candidates with a disability degree of 33% or higher will be prioritized. **Will you join us?** * Send us your application and launch your career with Europavia—we look forward to hearing from you! * You may also submit your CV via our **Work With Us** portal, or refer this vacancy to someone you think might be interested. * To learn more about us, visit **our website**. * **Requirements:** --------------- **What are we looking for in you?** *QUALIFICATIONS:* * University degree (Bachelor’s), preferably in International Trade or Business Administration and Management (ADE), and/or with modules in administration or commercial management. * Candidates with equivalent professional experience will also be considered. *EXPERIENCE:* * Minimum **five years’ prior experience in a similar role**, in sales administration or procurement—preferably in logistics management positions within the aerospace or industrial sector. *KNOWLEDGE:* * **Languages**: Intermediate-to-advanced English (B2); French at intermediate-to-advanced level (B2) is a plus. * Proficiency in office software (**Excel**) and **ERP** systems at intermediate-to-advanced level. * Knowledge of aerospace logistics processes: procurement, imports, documentation, etc., and familiarity with sector suppliers.