Operations Management Technician

Description

Job Summary: This role involves administrative management, customer service, incident participation, and coordination within a leading mobility organization. Key Highlights: 1. Professional development in a sector with great future prospects and growth. 2. Confidential psychology and mental health service. 3. Values of diversity, sustainability, and innovation. **Who are we?** We are a Top Employer organisation with more than 20,000 people whose presence is in multiple countries and who share a common objective: to build a sustainable, multimodal and connected mobility. For 100 years we have mobilised people, we have put into motion the highest safety standards and excellence in everything that we do while caring for the environment and also the people who is part of the organisation. Innovation, diversity, sustainability and searching for new ways to perform is what moves us. We firmly believe that having a diverse and inclusive team is key to our success and to offer a quality service to our customers. If you want to join an organisation that values our differences, we are looking for you! **What will your responsibilities be?** * Document management and database maintenance. * Customer and user support. * Participation in incident management. * Coordination, through Alsa’s Management Centre, with the Railway Infrastructure Administrator (ADIF) and other sector stakeholders. * Supporting railway operations control (timetable coordination, station movement supervision, control centre support, etc.). * Coordination and communication with various company departments, including Operations, Safety, People, Training, and Business Development. **What do we expect from you?** * Vocational training qualification in Administrative Management or equivalent. * Prior experience in the sector will be considered favourably. * You will use various computer programs on a daily basis; therefore, proficiency in Microsoft Office is essential. **What do we offer you?** * We offer you the opportunity to develop your career in a sector with strong future prospects and potential for professional growth. * Work schedule runs from Monday to Sunday, with rotating morning, afternoon, and night shifts. * Confidential psychology and mental health service available to each employee and their family members. * Alsa Plus Employee Card, granting you and your family significant benefits on bus travel and substantial discounts at numerous establishments. * “Alsalud” programme to support healthy lifestyle habits. **Our commitment to equal opportunities** In Alsa we promote diversity and equal opportunities. We are committed to creating an inclusive environment where each person, no matter their nationality, culture, gender, gender identity, age, sexual orientation, disability or any other personal condition, has the same opportunities that will allow them to develop their potential. That is why our hiring decisions are based on your profile, knowledge, experience and talent, because we value your passion for contributing and improving the future of sustainable mobility. In addition, we guarantee a fair and accessible hiring process. If you have a disability or need any adaptation during the hiring process or incorporation, please let us know. Continue your journey with us, want to hop in? **\#asfarasyouwant \#alsatalent**