Customer Experience Agent

Description

Job Summary: We are seeking a Customer Assistance Agent to attend to and assist customers, manage inquiries and incidents, maintain a professional demeanor, and use computer tools. Key Highlights: 1. Customer attention and assistance for high-security clients 2. Initial training and opportunities for professional development 3. Joining a solid and prestigious company **Job Offer: Customer Assistance Agent (Part-Time)** A leading company in the **high-security** sector is looking to hire a **Customer Assistance Agent** to strengthen its customer service team. **Main Responsibilities:** * Attending to and assisting customers in person and/or by phone. * Managing inquiries, incidents, and information requests. * Using computer tools and internal management systems. * Maintaining a professional demeanor aligned with the standards of a high-security company. **Requirements:** * High proficiency in **English and Catalan** (mandatory). * Solid knowledge of **computer science** and digital tools. * **Flexible availability** for part-time work, including **Saturdays and some public holidays**. * Excellent **customer-facing skills** and customer orientation. * **Professional appearance** and attitude. * Prior experience in customer service or security environments is desirable. **Offer Includes:** * A **part-time contract**. * Opportunity to join a solid and prestigious company in the security sector. * Initial training and opportunities for professional development. Interested candidates may submit their updated CV indicating their availability. Position Type: Part-time, Permanent Contract Salary: Starting from €12.00 per hour Work Location: On-site