Hostess

Description

Job Summary: We are seeking a Hostess for the 5-star Hotel El Fuerte Marbella to welcome guests, ensure their satisfaction, and manage reservations to the highest service standards. Key Highlights: 1. Work in a luxury hotel environment with high service quality. 2. Professional development opportunities and continuous training. 3. An excellent working atmosphere surrounded by outstanding professionals. **Description:** ---------------- We offer a **Hostess** position at the **Hotel El Fuerte Marbella 5\* located in Marbella, Málaga**. You will be responsible for welcoming guests, delivering appropriate and high-quality customer service, promoting guest loyalty, and collecting feedback regarding their satisfaction with the services provided. **You will enjoy multiple benefits** You will work for **Fuerte Group Hotels**, a large family of top-tier professionals with nearly seven decades of experience in the hospitality industry, having grown differentiated brands especially in southern Spain. Competitive salary policy, base salary according to collective agreement \+ sales bonus. A unique working environment with an excellent atmosphere surrounded by outstanding professionals. Career development opportunities and career plans to grow together. Continuous training: we invest in and promote your talent, with special attention to improving your language skills. **Your typical day will sound like this…** * Manage guest reservations for various hotel services. * Greet and escort guests to the dining area, and bid them farewell, following established procedures and standards. * Ensure achievement of departmental objectives, as well as compliance with critical processes and service delivery standards set by the hotel. * Seat guests at their tables, present the menu, and offer daily specials. * Collect guest feedback regarding service and attention at the Restaurant, Bar, and Banquet areas, as well as overall satisfaction. * Receive guest complaints, suggestions, and/or special requests, and escalate them to your immediate supervisor. * Monitor, execute, manage, and verify guest reservations for various points of sale, maintaining real-time awareness of availability. * Provide guests with all relevant information about events and/or special circumstances occurring at the hotel. * Ensure guest satisfaction and loyalty, in accordance with protocols and procedures established by Fuerte Group. * Perform billing, collect payments from guests, and close the cash register. * Manage guests at the entrance of the restaurant/Selected lounge/Solárium/Beach/Pool. * Inform guests about waiting times/buffet schedules. * Serve welcome drinks at the buffet. **Requirements:** --------------- **You are ideal for this position if…** Vocational or Higher Vocational Training in Food and Beverage Services, Commercial Management, Customer Service, or related fields. Minimum of 1 year of experience in a similar role within a 5\* environment and luxury segment. Experience with Leading Hotels of the World, Preferred Hotels \& Resorts, or similar is highly valued. English, level B1\. Knowledge of additional languages is advantageous. Hotel management software, Microsoft Office Apply now and join the Fuerte Group universe. Share this opportunity with your contacts—you can discover more job openings and learn about Fuerte Group Hotels at talent.fuerte\-group.com