GUEST EXPERIENCE COORDINATOR

Description

***"The world is yours with Meliá"*** Continuing with Meliá is an opportunity to learn, grow, and further build your career within a global team. Here, you can take on new challenges and access experiences across various destinations, all while remaining part of our family. Are you ready to take the next step in your journey with us? **REMEMBER:** Before submitting your application, **you must inform your direct supervisor and/or Hotel Director and your Human Resources Manager of your interest in participating in the internal selection process**. Your hierarchical supervisor does not have the authority to approve or block your application, but they must be duly informed. **Sol Tenerife**, this hotel is located right by the sea, offering stunning sunsets and the Canary Islands’ eternal spring climate; combined with its bright rooms and three swimming pools, it makes a top choice for the whole family. Situated in the tourist center of Playa de Las Américas, very close to Troya Beach. **Job Mission:** Your primary mission will be to support the GEX Manager in fostering guest loyalty and creating unique experiences for our customers—delivering presence, dedication, and personalized service. We are seeking a dynamic, service-oriented individual who is passionate about delivering exceptional customer service! If you are proactive, possess strong customer service skills, and wish to join a team committed to excellence, we look forward to your application! We offer a positive work environment, professional development, and the opportunity to become part of a leading company in the industry. **What will be your main responsibilities?** * Implement the established customer service strategy, efficiently managing all guest requests and committing to achieving their complete satisfaction. * Ensure an outstanding guest experience by personalizing their stay, anticipating their needs, and exceeding their expectations. * Inform and offer guests services and products aligned with their preferences—both within the hotel and at the destination—applying upselling and cross-selling techniques to optimize the hotel’s additional revenue. * Manage guest incidents, following established protocols. * Comply with departmental attributes, standards, and manuals. * Efficiently utilize various customer experience management tools, as well as understand Voice of Customer results and implement established improvement plans. * Adhere to the Sensory Architecture defined for your area. * Place material orders following prescribed product guidelines to achieve optimal economic resource utilization. **What are we looking for?** * Education in Tourism, Social Sciences, Public Relations, or related fields. * Languages: Native-level Spanish and advanced English; a third language is valued. * Proficiency in Microsoft Office suite. * Customer orientation, teamwork, and excellence in service. **At Meliá, everyone is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, supported by leadership commitment and the principles outlined in our Human Resources policies. Likewise, we value promoting across the entire workforce a corporate culture committed to effective equality, and raising awareness about the need for joint, global action.* *We reinforce our commitment to* ***equality and diversity****, avoiding any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Furthermore, we advocate for the sustainable growth of our sector through a highly capable, socially responsible human team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our colleagues, this becomes possible.* To protect you and prevent fraud during selection processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to become “**Very Inspiring People**,” follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**