Conversational Designer

Description

DESCRIPTION ### **What we are looking for…** An expert in **conversational experience design**, capable of capturing and translating business needs into natural, efficient, and user-centered voice experiences. We seek someone with solid expertise in conversational flow design who can collaborate with development teams to implement designed logic in production environments, **with prior experience in banking-sector projects**. ### **Specifically, this is what you’ll do:** * Design conversational logic. * Design and apply experience patterns composed of visual elements and narrative structures, aiming to implement them while adhering to **best practices for bot training**. * Facilitate understanding between users and bots. * Tune and train natural language understanding (NLU) models to achieve accurate detection of intents and entities. * Document your work clearly and systematically to support development efforts. * Evaluate and improve conversations through data analysis, user testing, and conversational KPIs. * Collaborate with multidisciplinary teams across business, UX, content, data, and technology. ### **To succeed in this role, you’ll need experience in…** * Using and understanding spoken and written language, with a certain sensitivity. * Team management. * Negotiating across different departments. * Facilitating collaborative working sessions. * A cross-functional perspective on experience. * Market tools that enable training/building virtual assistants, and how these impact the design of conversational logic and user experience. * Innovations, discourse, and trends regarding AI applications in conversational design. * Working in **agile environments**. ### **At Garaje, we value people who…** Take pride in their work, give their best, always have fun, are courageous and willing to take risks, learn from mistakes, and love what they do. Our attitude is defined by the passion with which we engage in our projects, the empathy and closeness we show toward our clients, and our ambition to go beyond what is merely correct. ### **At Garaje… We are \| We are not:** We are humble and approachable people \[but not subservient or simplistic] We are passionate and expert people \[but not overwhelming or pretentious] We are purpose-driven makers \[but not mere doers or gurus] We are courageous and consistent people \[but not reckless or irresponsible] We are self-demanding \[but not obstructive] ### **And the benefits you’ll enjoy include:** * **Permanent contract:** We want you to feel part of Garaje and grow with us long-term. * **Flexible working hours:** We offer flexible scheduling so you can adapt your workday to your personal life. You may adjust both your start and end times according to work-life balance needs, team dynamics, and project requirements. During summer, you’ll enjoy an intensive working schedule. * Currently, the company schedules two office days per month (10% of total working days), during which you must attend Garaje’s offices. This ensures everyone connects face-to-face—not just via screens—on occasion. * **Health insurance with Adeslas:** Access Garaje’s health insurance plan with tax benefits. You may also include your partner and children. No co-payments, waiting periods, or medical questionnaires. * **Flexible compensation:** Save on IRPF by allocating part of your salary to restaurant vouchers, transport, and childcare. * **26 days off:** Rest with 23 vacation days plus regional holidays. Additionally, you’ll receive 2 extra free days—one at Christmas and one on your birthday—to celebrate special moments. * **Incentives:** Bring new clients or employees to Garaje and earn rewards. Be part of our growth! * **Culture of transparency:** We believe in open communication and regularly share the company’s status and goals during All Hands meetings, newsletters, etc. * **G-Book:** Our oracle. At Garaje, we maintain a Notion-based guide that answers all kinds of questions. There, you’ll find answers ranging from how to request time off and identify team members, to preparing test guides, accessing corporate templates for deliverables, or reviewing reference presentations for similar projects… You’ll never feel lost! * **Frequent events and activities:** We continuously share knowledge and project learnings. Since we enjoy spending time together, we also organize informal events to get to know each other better and have fun as a team. * **€500 bonus:** We support your professional development with a €500 bonus to invest in training, language learning, books, or industry events. * **High-growth environment:** Advance your career at Garaje and work within multidisciplinary teams across Design, Data, Growth, and Technology—creating impactful experiences, services, and products for major clients such as Vodafone, BBVA, Endesa, Banco Santander, Inditex, Telefónica, Adeslas, Repsol, IKEA, Legálitas, RBI, and Grupo Dani García. Being part of Garaje means contributing to experiences, services, and products with meaningful impact. * You’ll research and understand user and business needs to create digital products and services that captivate people through strategic insight, utility, flexibility, and accessibility. ### **What happens next?** If this sounds right for you, click “Apply”—we’re eagerly awaiting your application! If your profile matches what we’re seeking, we’ll contact you shortly to schedule an initial introductory phone call. If you progress, we’ll likely ask you to complete a brief technical challenge to see you in action, followed by a meeting with a team member.