QUALITY TECHNICIAN

Description

Position Summary: Eurostars Hotel Company is seeking a Guest Experience Quality Analyst and Technician, focused on reviewing and analyzing customer reviews to enhance satisfaction. Key Highlights: 1. Experience in customer satisfaction analysis 2. Passion for Tourism and Customer Satisfaction 3. Collaboration with various departments to improve quality Welcome to Eurostars Hotel Company, The Happiness Industry Eurostars Hotel Company is the hotel chain of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, and Tandem Suites. Currently, our portfolio includes over 250 hotels present in more than 18 countries worldwide. Our operations are backed by extensive expertise reflected across all areas—from hotel management and brand values to guest experience care. We are seeking a Guest Experience Quality Analyst and Technician for the Quality Department of Eurostars Hotel Company. * Systematic review and classification of received customer reviews * Thematic coding of comments according to predefined criteria * Identification of satisfaction and dissatisfaction patterns * Analysis of ratings and scores assigned by customers * Preparation of periodic quality reports * Collaboration with other departments * Support in implementing quality standards * Monitoring of satisfaction KPIs What are we looking for in you? If you have a strong passion for Tourism and Customer Satisfaction, experience in similar departments, great motivation to work, and believe you would fit this project, this position is for you! Additionally, by joining Eurostars Hotel Company, you will enjoy the following benefits: * 50% discount at our premium hotels: Enjoy discounts of up to 50% at all our outstanding 4\*/5\* hotels worldwide, and up to 20% for your family members. * The Power Business School Training: Free and unlimited access to all training programs (MBA, digital, office software, skills, etc.) offered by our partner The Power Business School—the #1 online business school in the market, taught by top active professionals in the industry. * Free Language Training: Access to our language training programs, both in-person and online. * Access to our Employee Club: where you can benefit from various types of discounts and advantages across multiple categories (leisure, technology, sports, fashion, etc.) * Enjoy free hotel nights: Through Eurostars Hotel Company’s Referral Program, we reward referrals that result in hires. If you refer someone who gets hired, you receive free hotel nights. If this project interests you and you believe you match the profile, we would love for you to apply for this position. Or, if you know someone who might be interested, feel free to share this opportunity.