Bellboy

Description

Job Summary: We are seeking a Bellboy for the Amàre Sancti Petri hotel in Chiclana, responsible for guest welcome, luggage handling, and front desk support to deliver an exceptional guest experience. Key Responsibilities: 1. Greet guests upon arrival and handle luggage 2. Perform auxiliary tasks at the front desk 3. Collaborate to ensure the best guest experience **Description:** ---------------- We are offering a **Bellboy** position for our upcoming opening of the **Amàre Sancti Petri hotel in Chiclana de la Frontera, Cádiz**. The role involves initiating the guest welcome process and managing luggage, as well as performing auxiliary front desk duties, all aimed at delivering the best possible guest experience within the scope of this position. **You will enjoy multiple benefits** You will work for **Fuerte Group Hotels**, a large family of top-tier professionals with nearly seven decades of experience in the hospitality industry, having grown distinctive brands especially across southern Spain. Competitive salary policy (base salary + sales bonus). A unique working environment with an excellent workplace atmosphere surrounded by outstanding professionals. Career development opportunities and career plans so we can grow together. Continuous training: We invest in and promote your talent, with special emphasis on improving your language skills. **Your typical day will sound like this…** * Ensure achievement of departmental objectives and compliance with critical processes and service standards established by the hotel. * Transport guests’ luggage within the hotel premises and place belongings in their designated locations. * Welcome guests and offer refreshments. * Pay special attention to potential incidents or special needs (e.g., VIP guests, reduced mobility, children, etc.). * Maintain order and cleanliness in the luggage storage area, as well as proper labeling and secure custody of luggage and other personal items held in the front desk’s baggage deposit. * Assist with the guest check-in process. * Report facility maintenance issues in Gim Web. * Collaborate with other departments to ensure the best guest experience. * Contribute to achieving departmental guest data capture goals. * Provide visitors with relevant information: recommendations to enhance their stay in the city according to their preferences, as well as details about transportation services, shows, and other offerings. * Perform additional guest service tasks: messaging and correspondence, collecting and distributing newspapers, arranging transportation services, among others. * Assist with auxiliary administrative tasks at the front desk, such as filing customer consumption receipts, restocking brochures, replenishing items on the guest welcome desk, securely destroying lists in compliance with GDPR, ordering stationery, among others. * Stay informed about the hotel’s daily activities, as well as updates or topics of interest for incoming shifts. * Monitor and replenish welcome water supplies offered to hotel guests. * Maintain order and cleanliness in the front office area, hotel lobby, and external areas under the front desk’s responsibility. * Follow the Operational Ambientation Manual. * Carry out other duties within the scope of your responsibilities, as assigned by your direct supervisor. * Comply with organizational standards regarding quality, safety and health, environmental protection, and data privacy. **Requirements:** --------------- **You’re ideal for this position if…** Bachelor’s degree in Tourism / Vocational Training Level I / Level II and/or Medium/Senior Vocational Training Cycle in Accommodation / Accommodation Management / Hospitality and Tourism and/or equivalent. Minimum 6 months of relevant experience in similar roles at 4-star or higher hotels is desirable. English, level A2. French, level A1. Office applications, intermediate level. Apply now and join the Fuerte Group universe. Share this opportunity with your contacts—you can discover more openings and learn about Fuerte Group Hotels at talent.fuerte-group.com