**THE WORK:** Join us in creating exceptional experiences for our customers! You will build knowledge and support the organization while participating in problem\-solving discussions. Your expertise in Customer Technical Support will be invaluable as you engage with clients and help them navigate their challenges. We are excited to see how your contributions will make a difference in our community! Identify and log customer issues and outages to ensure prompt resolution. Monitor incidents and escalate as necessary to meet service level agreements. Analyze trends and suggest improvements to enhance customer satisfaction. Deploy service management procedures and tools to maintain documentation standards. Operate production services in alignment with established protocols. \#LI\-DNI \- si no queremos que aparezca en linkedin **HERE'S WHAT YOU WILL NEED:** Advanced proficiency in Customer Technical Support. Advanced proficiency in Customer Satisfaction. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. **BONUS POINTS IF YOU HAVE:** Advanced Quality Assurance (QA) Intermediate Communication Skills Advanced Problem\-Solving Abilities Intermediate Time Management Expert Analytical Thinking