HR Shared Services Manager

Description

Summary: Betsson Group is seeking an HR Shared Services Manager to lead and elevate core HR service delivery across global hubs, driving efficiency, structure, and high-quality HR at scale. Highlights: 1. Lead and develop a global HR Shared Services team 2. Drive automation and digitalization across HR Shared Services 3. Apply AI and innovative tools to increase service efficiency Betsson Group is now hiring for a **HR Shared Services Manager** to take the lead and elevate the way we deliver core HR services across all our global hubs. If you're passionate about creating structure, boosting efficiency and driving high\-quality HR delivery at scale, this is your opportunity to make a real impact. **The Wow** ----------- Are you ready to take the next step in your career and gain exposure on a global scale? Betsson Group is a publicly listed company with offices in over 20 countries, recognised as a market leader and a trusted brand. Joining our team means working in a truly global environment, collaborating with colleagues across regions, and contributing to projects that shape **HR services globally**. **A taster of what you will be involved with:** ----------------------------------------------- * **Lead and develop the HR Shared Services team,** ensuring consistent delivery of core HR processes (contracting, onboarding, employee changes, offboarding). * **Design, build and implement HR Shared Services Ways of Working and frameworks,** including process ownership, documentation, hand\-offs and escalation paths. * **Drive automation and digitalisation across HR Shared Services,** working with HR Systems Specialist to streamline workflows, reduce manual touchpoints and improve accuracy (e.g., auto\-contract generation, workflow triggers, document issuing, notifications). * **Apply AI and innovative tools** to reduce repetitive administrative workload and increase service efficiency where appropriate. * **Standardise and simplify HR administrative processes,** removing unnecessary steps and ensuring the same quality of delivery in every location. * **Define clear request channels and intake Ways of working** so HR Shared Services operates as a structured, predictable service rather than reactive or ad hoc. * **Create and maintain HR Process** Ways of Working (handbooks, templates, checklists) to ensure consistency across all lifecycle activities. * **Partner with HR Managers** globally to ensure alignment on compliance requirements and process execution. * **Work closely with Payroll** to ensure accurate and timely transfer of data. * **Act as operational escalation point** for HR delivery issues and proactively resolve structural gaps. * **Continuously improve service quality,** using data insights, root\-cause analysis and feedback loops to drive maturity and scale. **What we are looking for:** ---------------------------- * 5–6 years' experience within an **HR Shared Services or HRIS\-focused role**. * Bachelor's degree in Human Resources, Business Administration, or a related field. * Strong background in **designing and implementing HR processes**, frameworks and ways of working, including documentation, hand\-offs and escalation paths. * Demonstrated experience managing and delivering exceptional HR services at scale across **global, high\-volume operations.** * Hands\-on experience with **HRIS systems** is a must, ideally using **SAGE People.** * Strong analytical skills and proficiency in **Excel.** * Demonstrated ability to drive automation, design workflows and use innovative tools or AI to streamline administrative processes. **Why Join Us?** ---------------- * Shape important decisions in a data\-driven environment where insights make a real impact. * Collaborate with a global team of innovators who value teamwork and continuous learning. * Join a publicly listed company renowned for its strong market presence. * Gain exposure to international best practices and accelerate your career in a dynamic, fast\-paced environment. Much like a rollercoaster, life at Betsson Group is fast\-paced, full of twists and turns, and always exciting. With more than **2,800** colleagues representing over 75 nationalities **across a global network of offices** – including **1,500** at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint\-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you'll fit right in at Betsson. **Challenge Accepted?** ----------------------- If this opportunity is for you, apply today! By submitting your application, you understand that your personal data will be processed as set out in our ***Privacy Policy***.