Concierge

Description

* HOSPITALITY CONNECTION BARCELONA SL * Barcelona * ### **Experience** No experience required * ### **Salary** Compensation not specified * ### **Area \- Position** **Professionals, arts and crafts** + Concierge * ### **Category or Level** Employee * ### **Vacancies** 1 * ### **Applicants** 0 * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Ongoing recruitment process. ### **Responsibilities** Almanac Barcelona Job description or company overview General Mission Satisfy guest needs in accordance with the hotel’s quality standards, delivering exceptional service. Job Responsibilities Responsibilities \& Tasks DELIVER THE HIGHEST SERVICE STANDARD TO GUESTS · Welcome guests and provide expert recommendations on the best restaurants, cultural events, leisure activities, and hidden gems of Barcelona. · Arrange transportation, private tours, tickets, and reservations, coordinating with trusted local partners and suppliers. · Handle special requests discreetly, including VIP services, celebrations, and tailor-made experiences aligned with Almanac brand standards. · Maintain up-to-date knowledge of Barcelona’s cultural scene, exclusive venues, and current events. · Coordinate luggage handling and guest transportation during arrival and departure. · Collaborate closely with Front Office, Housekeeping, and other departments to anticipate and promptly address guest needs. · Maintain strong relationships with external suppliers (restaurants, drivers, event venues, cultural institutions) to ensure preferential access for guests. · Respond to guest inquiries via phone, email, and in person with warmth, professionalism, and the distinctive Almanac attention to detail. · Manage guest complaints or concerns, resolving issues promptly or escalating them when necessary. · Maintain accurate records of guest preferences and requests to facilitate future personalization. ### **Requirements** Knowledge and Experience · Diploma in Hospitality and/or Tourism, or Medium-Level Vocational Training in Hospitality. · Experience with Opera PMS. · Basic office software proficiency. · Advanced English and Spanish; additional languages are an asset. · Minimum 2 years’ experience in hotels of similar or higher category. · Strong network of local contacts and suppliers in Barcelona. · Flexibility to work rotating shifts, including weekends and holidays. · Membership in or eligibility for Les Clefs d’Or is considered a plus. · Valid driver’s license. Skills Required for the Role · Problem-solving and decision-making skills. · Service orientation and excellent organizational skills. · Positive attitude and outstanding communication skills. · Professional appearance. · Teamwork capability. · Ability to work under pressure and remain calm in challenging situations. · Flexible availability. · Dynamic personality. · Interpersonal skills. · Ambassador of Barcelona. **HOSPITALITY CONNECTION BARCELONA SL** --------------------------------------- * Barcelona * Human Resources