Telephone Operator

Description

**Additional Information** **Job Number**26082110 **Job Category**Rooms & Guest Services Operations **Location**Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **Instantly recognizable, The Ritz\-Carlton Tenerife, Abama** is the island’s most iconic resort: an oasis of tranquility where the sea, land, and subtropical vegetation blend with architecture inspired by the Moorish style. The 462 rooms and suites—divided between the vibrant Citadel and the exclusive Retreat—offer stunning views of the Atlantic Ocean, Mount Teide, or our lush gardens. An award-winning culinary destination, the resort features world-class restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, Europe’s largest Ritz Kids program, and an exclusive beach area at Abama Beach, we are an unparalleled sanctuary in Tenerife. JOIN OUR TEAM! …as a **Telephone Operator** for **The Ritz\-Carlton Abama Resort** in Tenerife. Who are we looking for…? Are you passionate about communication and do you enjoy delivering warm, efficient, and personalized service in every interaction? As a **Telephone Operator**, you will be a key part of our guests’ experience, professionally, courteously, and attentively managing the resort’s internal and external communications. You will be the first voice many of our guests hear, representing our Gold Standards on every call. If you excel in organization, service orientation, and connecting with people, we want to meet you! Your responsibilities will include… * Answering and managing the resort’s internal and external telephone calls with friendliness, efficiency, and professionalism. * Routing calls and requests accurately to the appropriate departments, ensuring seamless communication. * Providing accurate information about resort services, restaurants, activities, operating hours, and local attractions. * Handling guest requests and following up as needed to ensure proper resolution. * Coordinating communications related to emergency situations in accordance with established protocols. * Recording and transmitting messages accurately and confidentially. * Collaborating closely with Front Office, Guest Relations, Housekeeping, Engineering, Security, and other departments to ensure exceptional service. * Keeping operational information and internal resort directories up to date. * Ensuring every telephone interaction reflects the excellence and hospitality that define The Ritz\-Carlton. * Supporting Front Office operations when necessary, contributing to an impeccable guest experience. What we expect from you… * Excellent communication skills, with a friendly, professional, and service-oriented attitude. * Prior experience as a Telephone Operator, Front Desk Agent, Guest Services Representative, Call Center Agent, or similar customer-facing role—preferably in luxury hotels—is ideal. * Ability to multitask calmly, efficiently, and precisely. * Teamwork skills and ability to collaborate across departments. * Fluent command of both Spanish and English; German and other languages are highly valued. * Proficiency with computer tools and, preferably, hotel management systems. * Valid work permit for Spain. How we inspire you… Being part of our team means creating experiences guests will remember for a lifetime. Your professionalism and passion for service will make the difference in every conversation and every detail. * Competitive salary above market standards and flexible compensation. * **Explore Rate** accommodations at over 9,500 Marriott hotels worldwide, extendable to your family, partner, and parents. * 20% discount on Food & Beverage across all our hotels and 50% discount on the resort’s own culinary offerings. * Up to 75% discount on flights for residents of Tenerife traveling to mainland Spain. * Corporate benefits offering numerous discounts on leisure and travel. * Special birthday gift. * Complimentary stay as a guest at our resort after one year of service. * 13th and 14th month salaries. * Ongoing training through our corporate university. * Opportunities for development and growth within an international company. * Free staff cafeteria. * Uniform and cleaning service provided (department-dependent). * Team events, celebrations, and activities to share and celebrate achievements. * Participation in corporate social responsibility initiatives. *(Benefits subject to applicable internal policies and tax regulations.)* Have we sparked your interest? Submit your application via Marriott Careers with your supporting documents. Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We are committed to non-discrimination on any protected basis. Across more than 100 award-winning properties, our Ladies and Gentlemen create extraordinary experiences that last long after the guest departs. At The Ritz\-Carlton, caring with excellence is our art—guided by our Gold Standards. Here, you can take pride in your work, grow professionally, and become part of a team united by a mission: delivering genuine luxury. With more than 100 award-winning hotels worldwide, The Ritz\-Carlton’s Ladies and Gentlemen create such exceptional experiences that guests remember them long after they’ve left—even when they’re already gone. We aim to attract the world’s top hospitality professionals to create lasting memories, because we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service—and we take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld daily with warmth and attention. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that our culture drives success—The Ritz\-Carlton has earned its reputation as the world’s leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, Credo, and Service Values. Moreover, we promise you the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.