About the Role * Supervise the achievement and maintenance of quality levels and customer satisfaction. * Supervise the achievement of the KPIs defined for the service. * Define, plan, organize, and prioritize tasks to ensure service delivery. * Size the department’s staffing and planning, manage attendance and schedules, breaks, and vacations. * Monitor workloads and control quality in customer service. * Reporting of reports; analysis of results; creation and implementation of improvement actions. * People management: communicate company strategies appropriately and channel staff needs; foster employee development and training; actively listen to concerns and identify high-potential talent to support their growth; promote innovation and change when necessary; follow company procedures, policies, values, principles, and code of conduct, ensuring compliance. * Collaborate closely with other Supply Chain departments to achieve common objectives. * Collaborate with administrative and commercial areas to achieve shared customer satisfaction goals. * Be the customer’s face and voice within the Company. Your Skills and Experience **Education:** University degree in business administration or engineering, or equivalent experience. **Professional Experience:** Minimum of 5 years’ experience in a similar role. **Additional Requirements:** * Advanced SAP knowledge in QTC. * English level C1 — spoken and written. - Office software: Proficiency in Microsoft Office Suite, Microsoft 365, Power BI. * Experience using AI. * Desirable experience in continuous process improvement. Why Join Us What Do We Offer? * Location: Alcobendas. * Permanent contract. * Competitive salary and bonus. * Professional career path. * Work-life balance. Sika offers equal opportunities and considers qualified candidates for employment without distinction based on gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is fundamental to our culture, and we invite you to be part of it! If you are interested in taking the next step in your professional career, apply now! We offer competitive salaries aligned with local market standards and the specific scope and responsibilities of each position. Compensation is determined based on relevant skills for the role, academic qualifications, and/or training. We commit to fair and equitable pay practices in accordance with applicable laws and regulations. About Sika Sika Spain was founded in 1954 and is characterized by innovation, participating in the evolution of revolutionary, high-performance technical systems. Thanks to our Technology Center, we maintain continuous collaboration with universities and institutions, ensuring constant updates. Sika is committed to creating sustainable value through products, systems, and solutions that deliver consistent benefits while significantly reducing resource consumption and the environmental impact associated with production processes. "More Value — Less Impact" is the motto of Sika’s sustainability strategy. Through our work, we reduce impact and increase the utility of our solutions.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
