Business Manager

Description

* HOSPITALITY CONNECTION BARCELONA SL * Madrid * ### **Experience** No experience required * ### **Salary** Compensation not specified * ### **Area \- Position** **Hospitality, Tourism** + Cook * ### **Category or Level** Employee * ### **Vacancies** 1 * ### **Applicants** 1 * ### **Contract** Fixed-term contract * ### **Working Hours** Full-time Ongoing selection process. ### **Responsibilities** Rizzos soft serve SUMMARYThe Store Manager is responsible for the overall management of the establishment, ensuring efficient, agile, and high-volume operations typical of a high-turnover soft serve ice cream and bakery business. They coordinate their team, manage orders and suppliers, supervise compliance with hygiene, quality, and service protocols, and ensure operational effectiveness by monitoring and optimizing key performance indicators such as order preparation and delivery times. They report any incidents that cannot be resolved independently to the company and are responsible for maintaining the store in optimal condition for daily operations. RESPONSIBILITIES1\. Report to the company any operational, personnel, or maintenance issues that cannot be resolved directly. 2\. Communicate any relevant information regarding store operations, stock levels, or facility conditions. 3\. Motivate the team and convey the brand's philosophy and standards. 4\. Implement corrective measures for staff misconduct, including disciplinary actions when appropriate, and inform the company in cases of serious misconduct. 5\. Conduct interviews, select, and hire local staff. 6\. Authorize extraordinary purchases within limits established by the company. 7\. Manage all aspects of daily store operations: customer service, production, cleaning, and inventory. 8\. Perform basic numerical analysis of store performance (sales, shrinkage, costs, productivity) and report findings to the company. 9\. Coordinate initial and ongoing team training, especially on preparation processes and rapid customer service. FUNCTIONS1\. Manage supplier orders (ice cream, pastries, cups, packaging, cleaning supplies, etc.), control inventory, and prevent stockouts or overstocking. 2\. Ensure team compliance with opening, closing, and cleaning checklists. Job Descriptions Madrid \_ 20253\. Directly handle customer complaints, claims, or difficult situations. 4\. Supervise and ensure proper maintenance of the store and equipment (soft serve machines, display cases, counters). 5\. Cover staff absences when necessary, temporarily assuming customer service or production roles. 6\. Monitor and optimize order preparation and delivery times, ensuring compliance with the company's defined operational KPIs. 7\. Schedule team shifts based on demand forecasts (peak hours, weekends, seasonality). 8\. Perform basic administrative tasks (cash register closures, incident reports, shift tracking, reporting to the company). 9\. Ensure compliance with food hygiene and safety regulations applicable to both products and premises. 10\. Identify opportunities for process improvement, time optimization, or layout adjustments to increase efficiency and sales volume ### **Requirements** Experience in food service and managerial responsibilities **HOSPITALITY CONNECTION BARCELONA SL** --------------------------------------- * Barcelona * Human Resources