Advisor I, Customer Service

Description

**Experience a career that redefines the rules of the game** Ready to take your next big step? We are the global leader in technology and services that empower tomorrow's brands. We help well-known brands\-the ones you use every day\-enhance their businesses with integrated technology and solutions across more than 70 countries. If you're seeking growth as a **Customer Service Advisor in Barcelona (on-site)**, you'll join our innovative team driving the future of the pharmaceutical industry. Professional growth and personal development This is a great opportunity to experience the power of the future while building "lifelong friends" at the same time. We’ll provide you with comprehensive training, cutting-edge technologies, and continuous support you need to succeed. **What you’ll do in this role** In everything we do, we believe in doing what’s right for and with people: our customers, their customers, our people, our community, and our planet. As a **Customer Service Advisor** on our team, you will: * Handle customer calls (pharmaceutical clients) * Provide information, incident resolution, invoice management, order processing, delivery notes, etc. * Deliver excellent customer service quality. **Your competencies** We warmly welcome rule-changers — people from diverse backgrounds, curious and eager to learn. Your natural talent for helping others and going one step beyond WOW for our customers will fit perfectly with what we do and who we are. **You’ll be a great fit if you:** * Are bilingual in Spanish and English * Are dynamic and responsible * Have strong communication and organizational skills * Are punctual, agile, and motivated to work * Can collaborate effectively in a team * Have basic user-level office software knowledge **It’s a plus if you:** * Have SAP knowledge * Have experience in the pharmaceutical or healthcare sector Don’t meet all the requirements? We’re committed to creating a diverse, inclusive, and authentic workplace where everyone can learn and grow professionally. If you feel you don’t meet all the job description requirements, we still encourage you to apply. We’ll do our best to find the right role for you — whether it’s this one or a future opportunity. **What we offer** We challenge conventions to deliver unimaginable results by creating customer experiences that surpass WOW. That’s why we invest significantly in our people, infrastructure, and capabilities to ensure long-term success for our teams, our customers, and ourselves. In this role, we offer benefits designed to support your unique lifestyle: \- 39-hour contract with schedule Monday \- Friday: 2 PM \- 10 PM * Office in an excellent location in Barcelona * Salary: €19,623.94 gross \+ up to €720 gross bonus per year * Referral bonus * Comprehensive and paid training on the company and the project you’ll be working on * Professional development program and specialized courses **Experience your best self** At **Concentrix**, we invest in rule-changers because we know that when our people thrive, our customers and their customers thrive too. If all this sounds like the perfect next step in your professional career, we want to hear from you. Apply today and discover why over 440,000 game-changers worldwide consider Concentrix their "employer of choice". *We provide equal employment opportunities* *We are committed to providing equal employment opportunities to all candidates and a workplace free from discrimination and harassment. All our hiring practices are based on business needs, job requirements, and individual qualifications — regardless of gender identity, age, religion, ethnic origin, family or parental status, or any other classification protected under applicable national legislation.* R1744818