At Air Liquide Healthcare Iberia, we are specialists in the manufacture and commercialization of medical and healthcare gases. We manufacture and supply medical gases; we develop, install, maintain equipment and propose essential solutions for their proper use. We work with the highest safety standards in all our processes to ensure the proper use and handling of our gases, services and equipment at all times. In addition, we have a large team of experts and professionals who have an in\-depth knowledge of our customers' needs. **How will you CONTRIBUTE and GROW?** Remote (telephone, videoconference, email, etc.) assistance to diabetic patients across all regions of Spain, aiming to resolve their needs as quickly and satisfactorily as possible. Specifically, this involves providing technical and logistical support regarding continuous glucose monitoring devices and insulin delivery systems to diabetic patients and healthcare professionals, as well as managing incidents, ensuring efficient and satisfactory resolution for the user. * Review complaints received via the website or email from patients related to the use and operation of diabetes products. * Prepare replacement equipment notes, if applicable (using SAP). * Report product incidents to manufacturers (to be completed in English). * Maintain incident control records and collect defective equipment (proficiency in Excel and Office suite required). * Resolve simple incidents and queries regarding the use and operation of diabetes products. * Provide patients and their families with educational and/or audiovisual materials about their therapy, devices, and other installed equipment, ensuring clear understanding by the patient and/or caregiver. * Manage scheduling and appointments for the "Descubre" training program. * Conduct initial follow-up with patients after device implementation. * Provide out-of-office-hours logistical assistance when necessary (24/7 telephone support). On-call telephone duty. **Are you a MATCH?** Basic computer skills Ability to use diabetes product troubleshooting guides Proficiency with Group IT tools Understanding of diabetes product functionality Familiarity with scheduling tools (e.g., Tuotempo) Post-training follow-up with patients. **Our Differences make our Performance** At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
