Technical Support Technician / SAT

Description

Job Summary: We are seeking a Technical Support Technician for ProviSport, a leading technology company serving the fitness industry, to provide daily support to internal users and customers. Key Highlights: 1. You will be part of a stable, technology-driven team undergoing continuous evolution. 2. You will contribute to improving technical support services and customer experience. 3. Opportunity for learning and professional development within a collaborative environment. ***We are looking for talent for ProviSport:*** ***Technical Support Technician / SAT*** Zaragoza · On-site · Full-time At ProviSport, we continue to grow and seek to welcome a motivated individual eager to contribute, learn, and develop within a stable, technology-driven, and continuously evolving project. We seek someone who wishes to embrace our culture: approachability, commitment, teamwork, customer orientation, and continuous improvement. About ProviSport ProviSport is a leading company in technology, software, and innovation for the fitness and sports sector. Through our ProviSport platform, we help gyms and sports clubs automate processes, optimize operations, and enhance the experience of their end users—combining technology, artificial intelligence, and high cybersecurity standards. Our solution is deployed across more than 2\.000 centers in Spain, Portugal, and France, thanks to the trust placed in us by those seeking robust technology and a responsive, reliable, and approachable team. Behind every advancement lies a team with real-sector experience, passion for technology, and a work methodology grounded in responsibility, collaboration, and human-centered interaction. Job Description As a Technical Support Technician at ProviSport, you will provide daily support to both internal users and our customers, assisting in resolving incidents related to hardware, software, access credentials, and usage of our platform. You will join the SAT team, participating in ticket management, tracking, resolution, documentation of solutions, and coordination with other technical teams when escalation of complex incidents is required. What will you do daily? * Respond to and resolve technical incidents reported by internal users and customers. * Log, categorize, and track support tickets. * Diagnose issues related to software, hardware, access credentials, and basic connectivity. * Install, configure, and maintain desktop computers, peripherals, and printers. * Document technical solutions and procedures. * Coordinate with other IT teams for incident escalation. * Propose ideas to improve processes, response times, and service quality. What are we looking for? We seek an organized, solution-oriented individual with a positive attitude who enjoys helping others and wishes to grow within a technology-driven environment. We especially value: * Experience in technical support, user assistance, or IT environments. * Ability to diagnose and resolve incidents clearly and systematically. * Knowledge of installation, configuration, and maintenance of desktop computers. * Proficiency with common operating systems such as Windows, macOS, or similar. * Experience with printers, peripherals, basic networking, and office tools. * Technical education in Computer Science, Systems, or related fields—or equivalent demonstrable experience. * Strong communication skills, customer orientation, and ability to prioritize tasks. * Enthusiasm for learning, contributing, and collaborating in a team setting. Preferred qualifications: * Intermediate level of English. * Prior experience in SaaS environments, management software, ERP, CRM, or cloud platforms. * Experience in SAT departments or customer-facing technical support roles. What do we offer? At ProviSport, you will find a stable, approachable, and growing environment where you can advance professionally and become part of a team committed to technology and customer service. We offer: * A stable, long-term project. * Joining a growing technology company. * A close-knit, collaborative team focused on continuous improvement. * Opportunities for learning and professional development. * Direct involvement in enhancing technical support services and our customers’ experience. Are you interested? If you seek stability, growth, and an environment where you can develop as a technical support professional, we want to meet you. Join ProviSport and help us continue improving the technology used daily by thousands of sports centers. Salary: €17\.094.00 per year Work Location: On-site employment