**Additional Information** **Job Number**25156774 **Job Category**Spa **Location**The Ritz\-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Inform employees of general hotel information, internal group details, policy changes or other relevant information. Answer questions about available services, general hotel information, and amenities. Confirm guest's first and last name and the type of scheduled treatment prior to beginning. Monitor and adhere to the daily schedule throughout the day. Notify service providers of last-minute changes or additions to the schedule and resolve scheduling issues as needed. Promote and sell spa or salon retail services and products. Place orders for additional products, supplies, or equipment. Inspect work areas, instruments, and equipment to ensure they meet company standards. Notify Engineering of spa or salon maintenance and repair needs. Assist management in hiring, training, scheduling, motivating, and developing employees; serve as a role model. Report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards; anticipate and address their service needs; thank them sincerely; assist people with disabilities. Communicate with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate protocols. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure compliance with quality expectations and standards; develop and implement corrective action plans to improve quality. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: Supervisory experience is not required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember for a long time, even after they have left. We aim to attract the best hospitality professionals in the world to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for exceptional and personalized luxury service around the world and take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz\-Carlton's "Gold Standards" are met with kindness and attention every day. The Gold Standards are the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and the belief that our culture drives success, The Ritz\-Carlton has earned its reputation as a world-leading brand in the luxury hospitality industry. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, Service Credo, and Values. Furthermore, we promise to provide you with the opportunity to be proud of the work you do and of your team. By joining The Ritz\-Carlton, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** your best self.