Receptionist - PBSA

Description

Job Summary: We are seeking a Receptionist for SmartRental Group, who will ensure warm and efficient service to residents and visitors, guaranteeing the smooth operation of the reception area. Key Highlights: 1. Warm, efficient, and professional service to residents and visitors. 2. Management of check-in/check-out, incident handling, and residence security. 3. Opportunity for professional development within a growing company. **Join our SmartRental team!** SmartRental Group is a dynamic young company dedicated to the operation and management of real estate assets for the tourism and hospitality sectors. Our vision is to become the European market leader by providing diverse, tailored accommodation solutions for all needs. With over 10 years of experience, our activities focus on hotels, apartments, hostels, student residences, and luxury senior residences. Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets within the Living and Hospitality sectors. As a Receptionist, you will ensure warm, efficient, and professional service to residents, visitors, and suppliers, guaranteeing the proper functioning of the reception area and adherence to the residence’s quality and coexistence standards. **What will your responsibilities be?** * Receive, assist, and guide residents, visitors, and suppliers courteously and efficiently. * Manage student check-in and check-out. * Answer telephone calls and emails, and promptly address inquiries or incidents. * Monitor residence access and ensure security and compliance with regulations. * Coordinate package deliveries and pickups. * Support the organization of internal activities and events. * Control and manage keys, access cards, and other security items. * Update databases and maintain basic administrative records. * Report technical or maintenance incidents to the relevant department. * Assist with administrative tasks related to resident stays. **What are we looking for?** * Prior customer service experience, preferably in similar environments (hotels, residences, educational centers). * Intermediate/advanced English proficiency. Additional languages are a plus. * Computer literacy (Microsoft Office, reservation management tools, etc.). * Excellent communication and interpersonal skills. * Problem-solving attitude, organizational ability, and proactivity. * Availability to work rotating shifts (morning, afternoon, and/or night), including weekends. **What do we offer?** * Competitive salary. * Opportunities for professional development and growth within a growing company. * Discounts on our accommodations, restaurants, and events. Additionally, we offer discounts across multiple sectors via our Corporate Benefits platform. * Health insurance through a flexible compensation plan.