IT Operations Support Technician – Systems Administration

Description

Job Description IT Operations Support Technician – Systems Administration Job Location: Sevilla Location Flexibility: Multiple Locations in Country Req Id: 11739 Posting Start Date: 9/3/26 ### **IT Operations Technician and Service Management** At Fujitsu, we are seeking an **IT Operations and Support Technician Level 1** to join the team responsible for managing and resolving routine, repetitive operational tasks associated with the technological services and infrastructure of one of our projects. The selected candidate will join a multidisciplinary systems operations team providing services to various competence centers of the Andalusian Public Administration. We seek a professional capable of end-to-end management and resolution of incidents, service requests, events, reviews, and deployments for which established procedures exist, that are repetitive, or that can be executed from the first level of support. ### **Essential Requirements** * Technical education in systems, computer science, telecommunications, or equivalent field **(minimum requirement: FP Grado Superior)**. * Experience in IT operations, technical support, or system administration **(minimum 5 years of demonstrable experience)**. * Ability to diagnose and resolve Level 1 incidents. * Experience executing technical procedures. * Knowledge of the incident, request, change, and deployment lifecycle. * Ability to interpret technical documentation, work plans, and checklists. * Proficiency with ITSM and ticketing tools. * Ability to collect logs, evidence, and execution results. * Basic knowledge of Linux and Windows systems. * Basic knowledge of networking, databases, virtualization, storage, or middleware. * Rigor in documenting and updating tickets. * Ability to determine when an action can be performed at Level 1 and when it must be escalated. ### **Especially Valued** * ITIL certification or knowledge. * Experience in managed services or operations centers. * Experience in public administration environments. * Proficiency with monitoring tools. * Scripting or automation knowledge. * Experience executing deployments. * Experience reviewing services, alerts, scheduled processes, and backups. * Knowledge of change procedures, rollback, and post-validation. * Ability to create operational documentation and knowledge bases. **Required Competencies** --------------------------- * Problem-solving ability. * Service orientation. * Analysis and diagnosis. * Operational autonomy. * Execution rigor. * Attention to detail. * Technical learning ability. * Working with procedures. * Clear communication. * Priority management. * Responsibility for outcomes. Willingness to acquire knowledge across diverse technological domains. * Relocation Supported: No Visa Sponsorship Approved: No