Feelathome is a leading company in the management of tourist apartment buildings, committed to quality and customer service. We are seeking 1 proactive, customer-oriented professional to join our team in the Front Desk department. **Objective:** Ensure the smooth daily operations during the afternoon shift, guaranteeing guest satisfaction, operational team coordination, and compliance with Feelathome’s quality standards. **Responsibilities:** * Supervise daily afternoon shift operations (check\-ins, customer service, maintenance, and cleaning). * Ensure compliance with company-established procedures. * Coordinate with front desk, cleaning, and maintenance teams to resolve incidents. * Monitor apartment status prior to guest arrival. * Manage and prioritize urgent incidents (breakdowns, unforeseen events, complaints, etc.) in coordination with area managers. * Personally or by phone attend to guests during their stay, providing prompt and effective solutions. * Handle complaints or claims following the customer service protocol. * Supervise the proper delivery of keys, access credentials, and welcome documentation. * Ensure all daily tasks are recorded and communicated to the next shift or direct supervisor. **Requirements:** * Language: Native Spanish and advanced English; French is desirable. * Computer Skills: Proficiency in tools such as Word, Excel, and Internet. * Two days off per week. * Schedule: 14:00–22:00. Benefits * Annual fixed salary between 24\.000 and 25\.000 euros \+ quarterly variable bonus based on achievement of pre-defined objectives. * Opportunity to work in a dynamic and multicultural environment. If you are interested and meet the above requirements, we invite you to apply!
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
