Customs Customer Service M/F

Description

Summary: This role is for a customs clearance specialist to manage risks, ensure compliance with regulations, and optimize customs operations. Highlights: 1. Expert in customs operations and processes 2. Ensure compliance with all applicable regulations and laws 3. Develop and maintain relationships with clients and government agencies **General information** ----------------------- ### **Legal entity** GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution \& Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11\.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker. ### **Reference** 2026\-17539 ### **Line Of Business** FREIGHT MANAGEMENT **Position description** ------------------------ ### **Type of assignment** Full\-time Regular ### **Function** Operational activities \- Customs \& Foreign Trade Compliance ### **Job title** Customs Customer Service M/F ### **Job description** The customs clearance specialist is an expert in customs operations and processes. By providing their expertise in this field, they help the company to manage risks and avoid legal proceedings by ensuring that commercial operations are carried out in compliance with all the regulations and legislation in force. ### **Applicant's profile** Steering and monitoring of customs operations Prepare and submit required documentation for international shipments, including bills of lading, customs declarations, and other necessary documentation Validate official declarations with the customs authorities Ensure compliance with all applicable regulations and laws, including tariffs, customs clearance, and import/export regulations Manage the invoicing process to the client in a timely and accurate manner Represent the client to the Customs Authority Alert the client in case of litigious customs, identify the appropriate solutions to resolve the issue Coordinate with other members of the logistics team, such as freight forwarders and warehouse personnel, to ensure that goods are transferred and delivered in a timely and efficient manner Ensure that manufactured products are correctly classified according to their category (perishable, dangerous, technological, etc.) and according to the commercial and regulatory requirements specific to the country of origin and destination of the goods Resolve customs\-related issues and communicate with government agencies. Develop and maintain relationships with clients, government agencies, and other stakeholders in order to ensure smooth and efficient customs clearance processes Reporting and analysis Implement and monitor KPIs to assess the benefits of optimizing customs flows Produce and maintain reporting following client deadlines and Geodis requirements Analyze foreign regulations and the establishment and implementation of procedures to comply with them Advice and guidance Act as a liaison between the customer, the customs authorities, the goods transit department and all other control bodies, and ensure that all necessary documents are in order Monitor changes in customs regulations, disseminate information, advise and train the departments concerned or customers Provide support to sales teams, including during customer visits Communicate the risks associated with non\-compliance with customs regulations Identify potential savings, define Incoterms policies (rules and procedures determining the responsibilities and obligations of the seller and the buyer) with a view to optimizing customs costs Support control and litigation procedures Stay up to date in the field Bachelor's/Master's degree in International Trade, Supply Chain, Logistics, or a related field 5\+ years of experience in a similar role ### **Working time (%)** 100 **Position location** --------------------- ### **Position place** Europe, Spain, Madrid, Comunidad de ### **Location** Madrid **Candidate criteria** ---------------------- ### **Minimum level of education required** BACHELOR'S DEGREE ### **Years of experience in similar position** Junior (1 to 5 years of experience) ### **Languages** English (Fluent)