Shift Supervisor

Description

Position Summary: We are seeking a passionate team leader who loves sportswear, excels in customer service, and can motivate their team to drive sales and enhance in-store experience. Key Highlights: 1. Leads and motivates the team to deliver exceptional service. 2. Shares product knowledge and trends with customers. 3. Contributes to a positive and inclusive work environment. Overview: You know exactly what it’s about — the in-store customer experience. You love talking about and collecting sportswear and athletic footwear. Starting natural, friendly conversations, adapting to different types of customers, and solving problems with a smile come easily to you. You also love teaching others how to do the same. As a team leader, you are expected to drive sales to maximize profitability while adhering to divisional standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume management and leadership responsibilities in the absence of the store manager and assistant manager. Responsibilities: * Inspire and motivate your team to drive sales while delivering exceptional customer service. * Maintain personal and productivity goals. * Maintain quality and productivity across all aspects of your store. * Act as a liaison among customers, sales associates, assistant manager, and store manager. * Ability to learn and share product knowledge and trends to meet customer needs. * Stay informed and knowledgeable about all products, and keep up-to-date with current and upcoming trends and products. * Contribute to a positive and inclusive work environment. Qualifications: * At least one year of retail store experience * Personal confidence and comfort engaging with customers to deliver an enhanced experience * Motivated to achieve outstanding results through personal enthusiasm for interacting with customers and sportswear products * Initiates tasks or activities independently, without supervision * Flexible availability, including evenings, weekends, and holidays