We are looking for a teleoperator. We seek motivated individuals who are professionals with a service-oriented vocation focused on customers, respectful, friendly, tolerant, responsible, capable of managing our customers' communications and providing appropriate information in each case according to the telephone protocol previously established with the client, and skilled in management tasks. All this aims to create a positive customer experience and build relationships based on trust and support. Your mission will be to manage, during the night shift, our customers' communications (calls, messages, emails, chats, etc.), always providing personalized, efficient, and respectful responses in accordance with the protocols established for each client, during the night shift. Comprehensive management of incoming and outgoing calls, emails, and chats. Understanding customer needs and delivering tailored responses. Scheduling visits, medical appointments, and other corporate services. Maintaining service quality according to company standards. Actively participating in continuous training and process improvement. Essential requirements: Fluent handling of telephone calls in Catalan, Spanish, and/or English, along with a proactive and respectful attitude. Contributing to maintaining the company’s positive and respectful work environment. * Minimum 1 year of experience. At least one year of experience in a call center. * COMPLETED PRIMARY EDUCATION * Catalan (spoken: advanced, written: advanced) * English (spoken: advanced, written: advanced) * Spanish (spoken: advanced, written: advanced) * Competencies / knowledge: Mandatory languages: Catalan, English, and Spanish. Clear, empathetic, and customer-oriented oral communication. Friendly, natural, and respectful demeanor. Commitment and integrity, adaptability and flexibility. Motivation to work in a collaborative and professional environment. Proficiency in office software and management applications. * Temporary employment contract (3 months) * Intensive work schedule * Gross monthly salary ranging from '1260' to '1335' * Additional relevant details: Intensive night shift scheduled between 21:00 and 08:00, to be determined during the interview \+ two weekends per month (with compensatory rest days), on a rotating basis with other night-shift staff; four consecutive working days per week followed by three days off. Fixed salary as stipulated by the current Contact Center Collective Agreement \+ Sunday/holiday work allowance \+ language allowance \+ night shift allowance \+ prorated extra payments. On-site position; remote work is not permitted. Possibility of extending working hours after completion of initial training, depending on performance and commitment. The selected candidate begins training under an initial part-time contract of 20 hours/week. The training period will be remunerated according to actual hours worked. Upon completion of the training period, working hours will increase to full-time: 39 hours/week. Friendly work environment.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
