Level 1 Support Technician

Description

**Join Musgrave: Where innovation meets tradition, and people drive change.** **Musgrave** is one of Europe’s most successful family-owned businesses, with a 149-year tradition of food and brand innovation, supporting communities across Ireland and Spain. Every day, we feed one in three people through 18 leading grocery and beverage brands, including Dialprix, Dialsur, SuperValu, Centra, Frank and Honest, and Musgrave Market Place. We support thousands of family-run retail and hospitality businesses living and working at the heart of the communities they serve. We are committed to becoming Ireland’s most trusted and sustainable business, introducing company-wide changes to ensure we achieve this goal. We aim to make a positive impact on the world and will support our suppliers and customers to do the same. **Musgrave Spain is currently seeking a Level 1 Support Technician.** **Reporting to the Help Desk Team Lead, key responsibilities for this role include, but are not limited to:** * Acting as the first point of contact for employees seeking technical assistance, responding to inquiries via multiple channels (phone, email, chat, ticketing tool, etc.). * Diagnosing and resolving basic hardware and software technical issues, including those related to operating systems, business applications, office productivity software, networks, and printers. * Logging and managing support tickets in a tracking system, ensuring accurate documentation of issues and resolutions. * Escalating tickets beyond your scope of knowledge and following up until resolution. * Tracking pending tickets and keeping users informed about resolution progress. * Setting up and maintaining workstations, laptops, and other peripheral devices. * Installing and updating software and drivers as required. * Managing user accounts and access permissions. * Identifying opportunities to improve support processes and efficiency. * Delivering exceptional customer service, demonstrating empathy and patience when addressing user issues. **WHY MUSGRAVE?** At Musgrave, you’ll have the opportunity to work alongside some of the industry’s most talented professionals while contributing to a business with a rich heritage and a bright future. Join us to shape the future of food and beverage innovation, playing a key role in creating a positive impact on the communities we serve. Want to make your mark? Apply now and become part of a forward-looking company that values your experience and perspective. We offer a competitive base salary, variable pay, and a flexible benefits plan. Learning and development opportunities, on-demand English training, and an online learning library. A hybrid work model allowing you to alternate between working onsite and remotely. Fridays are half-days (morning only). Discounts at our supermarkets and Dialsur stores so you can enjoy our fresh products. **Musgrave is an equal opportunity employer; therefore, we positively welcome applications from people with disabilities, fostering an inclusive and accessible workplace. We encourage diverse applications. If any accommodations are needed to help you perform at your best during the interview process, please let us know.** **Musgrave operates a hybrid ‘Work Smart’ model, enabling you to alternate time between onsite collaboration and remote work.** **WE’D LOVE TO HEAR FROM YOU IF YOU HAVE:** **Education:** Higher vocational qualification in IT or a related field, or demonstrable experience of more than 1 year. **Additional training:** Certifications in relevant technologies are desirable (e.g., CompTIA A\+, Network\+, Microsoft Certified Desktop Support Technician, etc.). **Customer orientation.** **Problem-solving skills.** **Analytical ability.** **Planning and organizational skills.** **Teamwork.**