**What is Telefónica Tech?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technology services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our clients throughout their digital transformation journey. We are a team of over 6,200 bold professionals working daily from various locations worldwide to achieve excellence through transparent leadership and a strong team spirit. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com**What do we do in the team?** Within Telefónica Tech’s Hybrid Cloud unit, we are driven by our clients’ challenges, their transformation, and their success. Everything happening in the cloud motivates us. We live and breathe a complex technological world, where we create a space to integrate and manage solutions that help our clients achieve their goals. Specifically, our mission in this area is: To operate and manage technical architectures (communications, computing, storage, etc.) enabling agile service deployment, scalability, seamless integration with third-party products, and operating within highly secured environments. **What will your day-to-day look like?** Your mission will be ensuring operational continuity during the production phase. KEY RESPONSIBILITIES: * Administration of customer production and pre-production environments, resolving complex incidents/requests. * Provisioning and migration of complex customer environments. * Accurate logging of performed tasks in designated tools. * Adherence to service-level agreements (SLAs) contracted with customers. * Process automation. * Development of customized monitoring modules for specific customers. * Weekly on-call shifts to address off-hours incidents. **And for this role, we believe it would be ideal if you had…** **Experience** * +6 years in similar positions **Education** Degree or vocational training (FP) in Telecommunications, Computer Science, or related fields. We value: * Official certifications in ITIL, Scrum * Technical certifications **Technical Knowledge** We require expertise in: * In-depth knowledge of SQL Server: + Standalone architectures + High availability (Always On) + Replication (log shipping, snapshot, transactional, merge) * In-depth knowledge of SQL We also value knowledge in: * Operating Systems. * OCI Cloud. * Google Cloud. * AWS Cloud. * Azure Cloud. * Monitoring tools (HP OMI/OBM, Pandora, Nagios, HP SiteScope, Zabbix, ServiceNow). * Ticketing tools: Remedy, ServiceNow **LANGUAGES** * Intermediate English. **For this role, the skills aligning best with the team and project would be:** * Ability to prioritize and organize tasks according to criticality. * Proactivity in improving and automating processes. * Technical reference for the team. * Team collaboration capability. * Customer-centric mindset and alignment with client business objectives. **What do we offer?** * Work-life balance measures and flexible working hours. * Continuous training and certification opportunities. * Hybrid remote work model. * Attractive social benefits package. * Excellent, dynamic, and multidisciplinary work environment. * Volunteering programs. **#WeAreDiverse #WePromoteEquality** We firmly believe diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we actively promote and guarantee inclusion for all individuals, regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!