**WHAT IS TELEFÓNICA TECH?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our customers throughout their digital transformation journey. We are a team of over 6,200 bold professionals working daily from various locations worldwide to achieve excellence through leadership rooted in transparency and teamwork. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com**WHAT DO WE DO IN THE TEAM?** Within the Security Cloud Services unit of Telefónica Cybersecurity & Cloud Tech, we serve as the primary point of contact for major accounts on all matters related to Telefónica Tech’s cybersecurity services. We convey our customers’ security challenges to our operational teams to deliver tailored responses aligned with customer needs. We adapt Telefónica Tech’s services to customer requirements by developing customized dashboards and reports enabling the CISO and security managers to monitor day-to-day cybersecurity operations. We advise customer security departments on our services, experiences, and cross-cutting cybersecurity vision. **WHAT WILL YOUR DAY-TO-DAY LOOK LIKE?** Your mission will be ensuring the security of systems, service architectures, and infrastructure deployed by our customers on cloud platforms. Your day-to-day responsibilities: * Risk analysis of emerging technologies; implementation and testing of security controls; and platform security assessments for Microsoft 365—focused on information protection: DLP, SASE, Purview. * Practical risk evaluation of requests and exceptions originating from technical departments and end users. * Definition and implementation of mitigation measures; negotiation of compromises regarding control deployment. * Support and clarification for customer engineering and operations teams. * Systematic handling of incidents reported by customers, both via response email inbox and ticketing tools. **AND TO ACHIEVE THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD…** **Experience** * +2 years in a similar role * +3 years working with Microsoft 365 security tools **Education** Required: * Microsoft SC400, SC200 Desirable: * Microsoft SC100 **Technical Knowledge** * In-depth operational and mitigation expertise across Microsoft 365 information and data protection security products: Microsoft Information Protection (DLP, Purview, Compliance) * Familiarity with other information protection and data loss prevention (DLP) tools: Netskope, Zscaler, etc. * Knowledge of national cybersecurity frameworks and other security standards applicable to security audits and preventive policies * Understanding of additional Microsoft 365 security suite products: + Microsoft Defender for Cloud Apps (CASB) + Exchange Online Protection (Microsoft Defender for Office 365) + Microsoft Endpoint Protection (EDR) * Monitoring and updating of ticketing tools: Service Manager, ServiceNow. **The following skills would align well with the team and project for this role:** Proactivity Problem-solving attitude Organized approach and affinity for documentation processes Strong ability to interact effectively with customers Teamwork **LANGUAGES** * Required: English level B2 (Cambridge First or Intermediate) * Preferred: English level C1 (Cambridge Advanced or Upper-Intermediate) **WHAT DO WE OFFER?** * Work-life balance measures and flexible scheduling. * Continuous training and certification opportunities. * Hybrid remote work model. * Attractive social benefits package. * Excellent, dynamic, and multidisciplinary working environment. * Volunteering programs. **#WeAreDiverse #WePromoteEquality** We firmly believe that diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we actively promote and guarantee inclusion for all individuals regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!