Job Summary: We are seeking a professional to ensure the safe planning, documentation, coordination, and execution of changes within the identity and access ecosystem. Key Highlights: 1. Operational control, technical analysis, and risk management in critical environments. 2. Working in a critical 24x7 IAM environment. 3. Extensive portfolio of technology services and solutions. **What is Telefónica Tech?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer an extensive portfolio of integrated technology services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our clients throughout their digital transformation journey. We are a team of over 6,200 courageous professionals working daily from various locations worldwide to achieve excellence through leadership rooted in transparency and teamwork. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com**What do we do in the team?** Within Telefónica Cybersecurity & Cloud Tech’s **Profiling** unit, we guarantee information security and protection through access control and identity management. Our focus is on implementing and operating solutions that enable our clients to achieve secure and efficient access while preserving data integrity and confidentiality. **What will your day-to-day look like?** Your mission will be to ensure that all changes within the identity and access ecosystem are planned, documented, coordinated, and executed without jeopardizing service continuity. You will serve as a cross-functional control point among technical teams, operations, customers, and the Change Advisory Board (CAB), ensuring every change is fully prepared before reaching production. This is not an administrative role: it is an **operational control, technical analysis, and risk management** role. You will work in a critical 24x7 IAM environment where an improper change could impact thousands of users. Your day-to-day responsibilities include: + Technical review and validation of change requests + Operational and security impact analysis + Change classification (minor / major / urgent) + Preparation and presentation of changes to CAB + Design of execution windows + Conflict resolution between concurrent changes + Coordination with Level 1 / Level 2 / Level 2.5 teams + Validation of technical documentation + Verification of rollback plans + Monitoring of overnight executions + Confirmation of proper change closure + Generation of daily operational reports + Weekly consolidated report + Tracking of critical certificates + Traceability control in ITSM tools + Post-implementation review (PIR) + Identification of operational risks + Continuous improvement of the change process + Communication with customers and vendors + Prevention of production impacts **And for this, we believe it would be ideal if you had…** **Education** + Higher education degree in Computer Science or Telecommunications (or equivalent recognized qualifications) + ITIL Foundation (desirable) **Experience:** + 1–2 years managing changes in critical environments + Experience with 24x7 services + Active participation in CAB meetings + Change management experience in production systems + Experience working within restricted change windows **Skills and Knowledge** + ITIL Change Management + ITSM tools (ServiceNow / Remedy / similar) + Change window management + Technical impact analysis + Operational risk management + Change traceability + Structured technical documentation + Rollback plans + Post Implementation Review (PIR) + IAM ecosystems (SSO / PAM / IGA – desirable) + Digital certificates + Basic monitoring Certifications + ITIL v4 Foundation (mandatory) + ITIL Managing Professional (desirable) **To perform this role, the following skills would align well with the team and project:** + Initiative and proactivity + Strong communication skills across different levels and stakeholders (end users and IT departments), interpersonal relationship abilities, and customer orientation. + High analytical and problem-solving capacity. + Proactive, entrepreneurial, responsible, and service-oriented individual. + Ability to work both autonomously and collaboratively within a team. **LANGUAGES** + Desirable: English (B2) **What do we offer?** * Work-life balance measures and flexible working hours. * Continuous training and certification opportunities. * Hybrid remote work model. * Attractive social benefits package. * Excellent dynamic, multidisciplinary work environment. * Volunteering programs. **#WeAreDiverse #WePromoteEquality** We firmly believe diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we promote and guarantee inclusion for all individuals regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!