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Job Summary: The Quality Manager drives excellence in quality processes from suppliers to customers, managing the Quality Management System and ISO 9001 certification. Key Highlights: 1. Drives excellence in quality processes. 2. Manages the Quality Management System and ISO 9001 certification. 3. Takes ownership of project quality issues and complaints. Job Description: **QUALITY MANAGER** The Quality Manager drives quality processes excellence within from Suppliers to Customers. Manages Quality Management System including internal audits and ISO 9001 certification. Implement the Global directives and policies, and as part of the Quality Network. Responsibilities: * Responsible for the overall organization and management of the project audit program and reporting any actions that arise from audit findings; identifying and scheduling audits to be carried out; and the identification / selection of the Auditees, Audit Team Leaders, Auditors, and scope of audits. * Ensures project QA plan and resources are in place for each new project. * Establish and maintain QA process for FAT and audit selected check/punch lists. * Identify \& capitalize on best practices and lessons learned in CS\&Q. Ensure the right level of competency for the CS\&Q teams. * Establish process for reducing quote take\-off errors, track results. * Establish and maintain QA process, procedures, and best practices. * Take ownership of project quality issues, complaint requests, and ensure satisfactory resolution, in support of Project Managers * If required, take part of major opportunities/projects gate reviews. * Manage I2P Warm loop for all Customer complaints and internal issues related to Customer Projects (animate Customer Complaint process to get in place an effective action plan dedicated to each complaint, ensure timely closing of customer complaint action plan in full satisfaction for the customer.) * Manage I2P analysis loop (identification Coordinate with GSC QA groups associated with project issues. * Participate in quality communities of practice. * Focus on building a robust Quality Management System to support all the project Quality Assurance activities for any type of project, * Align this framework with the CPP and other project specific documentation based on the quality procedures repository. * Take part of Customer Satisfaction network and contribute to Quality community of practice. * Drive the relevant quality programs and methods (8D, lean 6 sigma, Schneider Solution System, etc.) to ensure continuous improvement. * Animate I2P process (Warm, cold \& analysis loops) for internal issues related to Customer Projects (get in place an effective action plan dedicated to each complaint, ensure timely closing of action plan. * Implement and maintain Execution Center Quality Management System in line with Customer and ISO 9001 requirements. * If required, write specific project quality policies, and follow it during execution, based upon Execution Center Quality Management System. * Responsible for the overall organization and management of the project audit program and reporting any actions that arise from audit findings; identifying and scheduling audits to be carried out; and the identification / selection of the Auditees, Audit Team Leaders, Auditors, and scope of audits. * Take part of Customer Satisfaction network and contribute to Quality community of practice. * "Implement the Schneider Electric quality policy, define CS\&Q roles, targets and objectives within the Execution Center. * Ensure the effective management of Detractors, and the elimination of the reasons of their dissatisfaction. * Ensure setup and execution of relevant action plans to improve customer satisfaction and experience, on priority topics.” Alert Execution Center management on critical and key issues related to Quality and Customer satisfaction. * (External) Spanish Company Boiler Plate: **Looking to make an IMPACT with your career?** When considering joining a new team, culture matters. At Schneider Electric, our values and behaviors form the foundation for building a culture of excellence that supports business success. We believe our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with each of us. IMPACT is also your invitation to join Schneider Electric, where you can help turn sustainability ambitions into action, regardless of your role. It’s a call to align your career with the ambition of creating a more resilient, efficient, and sustainable world. We’re looking for IMPACT Makers — exceptional individuals who turn sustainability ambitions into action at the intersection of automation, electrification, and digitalization. We believe everyone has the potential to become an IMPACT Maker, and we celebrate them every day. Become an IMPACT Maker at Schneider Electric — apply today! Global revenues of €36 million \+13% organic growth 150,000 employees across 100+ countries \#1 on the list of the World’s 100 Most Sustainable Companies To be considered for our positions, you must submit your application online. This position will remain open until the selection process is complete. *Schneider Electric strives to be the most inclusive and caring company in the world, offering equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to bring their best selves to work. We reflect the diversity of the communities in which we operate and embrace “difference” as one of our core values.* *We believe our differences make us stronger as a company and as individuals, and we are committed to championing inclusion in everything we do.* *At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe trust is a fundamental value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, supporting every aspect of our business and our willingness to act and respond respectfully and in good faith toward all our stakeholders. You can learn more about our Trust Charter* *here**.* *Schneider Electric is an Equal Opportunity Employer. Our policy is to provide equal employment opportunities in recruitment, hiring, training, transfer, and promotion to all qualified individuals, regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.*
