Job Summary: Level 1 Technician for on-site operations, responsible for handling and resolving technical support tickets, including hardware, software, connectivity, and Active Directory issues. Key Responsibilities: 1. Technical support ticket handling and resolution (Level 1) 2. Active recording of procedures and incident documentation 3. Collaborative work with multidisciplinary teams ESSENTIAL REQUIREMENTS: Level 1 Technician to perform on-site OPERATIONS at the client's premises. 1 - Technical support ticket handling and resolution (Level 1), including hardware, software, connectivity, and Active Directory issues affecting devices and users. with Microsoft Entra ID. 4 - Active recording of procedures, operational manuals, and incident/solution documentation. 5 - Collaborative work with architecture, helpdesk, development, and cybersecurity teams to implement technical solutions and improvements. DESIRABLE REQUIREMENTS: Client requests 1 year or more of experience. REQUIRED QUALIFICATION: Intermediate Vocational Training in IT (FP Grado Medio Informática) YEARS OF EXPERIENCE IN THE REQUESTED PROFILE: 1 YEAR