Level 1 On-site Support Technician

Description

Job Summary: We are seeking a Level 1 Support Technician to assist users with first-level technical incidents, log cases, and escalate when necessary. Key Highlights: 1. Ideal for someone with learning ability and customer orientation. 2. Opportunity for professional development in the technology field. 3. Knowledge of HTML, cybersecurity, or AI prompts is a plus. Level 1 Support Technician We are looking for a Level 1 Support Technician to join our IT team and provide assistance to users in resolving first-level technical incidents. The selected candidate will be responsible for delivering basic support, logging incidents, and escalating cases requiring intervention from higher-level teams. This role is ideal for someone with strong learning ability, customer orientation, and motivation to grow professionally in the technology field. Basic knowledge of Windows operating systems and Microsoft 365\. Familiarity with ticketing tools. General understanding of networking (DNS, DHCP, WiFi, cabling). User interaction skills and service orientation. Motivation to learn and grow within the technical domain. Knowledge of HTML, cybersecurity, or AI prompts is optional but valued. windows, office 365, adobe, servers, networks, firewalls, DNS, DHCP, WiFi,