IT Service Manager

Description

Job Summary: We are seeking a Service Manager to lead end-to-end IT service management, ensuring service quality, SLA compliance, and continuous improvement. Key Highlights: 1. Professional growth and certification opportunities. 2. Participation in high-impact projects for clients across diverse sectors. 3. Continuous training and flexibility to balance personal and professional life. **Service Manager (IT)** At ANCO, we are an IT consultancy with over 40 years of experience. We support enterprises in their digital transformation with solutions spanning private and public cloud, infrastructure, cybersecurity, digital transformation, and modern workplace—combining leading-edge technology with close, honest, and proactive service. If you are passionate about the IT world, ANCO offers an environment where you can grow professionally, earn certifications, and participate in high-impact projects for clients across diverse sectors. **Job Description** We are looking for a **Service Manager** to lead end-to-end IT service management, acting as the liaison between clients and technical teams. Your mission will be to ensure service quality, SLA compliance, and continuous improvement, delivering both operational and strategic insight to generate real value for clients. **Key Responsibilities:** * Ensure SLA compliance and service quality. * Coordinate technical teams (L0, L1, and L2\) and external vendors. * Manage critical incidents and lead problem resolution. * Analyze KPIs, identify improvement opportunities, and drive optimization initiatives. **Ideal Profile** We seek an autonomous, solution-oriented individual with passion for innovation and continuous improvement—a person who enjoys learning, collaborating in teams, and delivering impactful solutions. **Technical Requirements:** * Experience in IT service management and ITIL v4\ methodologies. * Proficiency with ticketing tools such as JIRA Service Desk. * Technical English. * Experience in NOC environments, infrastructure, and telecommunications. **Preferred Qualifications:** * Experience coordinating multidisciplinary teams and direct client interaction. * Certifications such as ITIL, PMP, PRINCE2, or technical certifications (Microsoft, Cisco, VMware). **At ANCO, we believe talent deserves the best** **Continuous Training.** Company-funded courses and certifications to advance your career. **Remote Work.** Hybrid model offering the flexibility you need to work from home. **Flexible Hours.** Organize your workday to balance personal and professional life. **Intensive Work Schedule and Remote Work in August**, to enjoy more of summer. **ANCO Day.** One day per year dedicated to connecting, unwinding, and enjoying time together as a team. Are you autonomous, solution-oriented, and eager to drive improvements? Then we want to meet you! Join a team that champions innovation, continuous growth, and values your ideas.