Service Delivery Manager

Description

Job Summary: The Service Delivery Manager is responsible for ensuring the delivery of high-quality services, managing communication with VIP customers, and overseeing SLA compliance, thereby contributing to customer satisfaction and operational efficiency. Key Highlights: 1. Part of a global, ethical, and inclusive company. 2. Leads customer satisfaction and operational efficiency. 3. Promotes internal advancement in a collaborative environment. Join Eaton and build a more sustainable future At Eaton, we develop energy-efficient solutions that deliver real, positive environmental impact. Our mission is clear: making what matters work. Learn more about our purpose here: https://www.youtube.com/watch?v\=baa\_aiJ4L7E Would you like to be part of a global company committed to ethics, inclusion, diversity, and caring for its people? As a Service Delivery Manager, you will be responsible for ensuring the delivery of high-quality services, managing communication with customers, and overseeing compliance with Service Level Agreements (SLAs). This role is critical to enhancing customer satisfaction and operational efficiency, thereby ensuring continuity of after-sales service and service contracts with customers. **Key Responsibilities:** -------------------------- * End-to-end coordination and tracking of requests from VIP customers * Manages SLAs for received requests. * Communication with VIP customers during business hours (email / phone) Monday to Thursday, 8:30 AM to 5:30 PM, and Friday, 8:00 AM to 2:30 PM\. * Identifies opportunities to improve services and propose additional sales offerings. * Prepares regular reports and analyses on service performance and proposes action plans. **Education/Qualifications:** -------------- * Basic knowledge of single-phase and three-phase UPS systems (3–4 years of experience) **Competencies:** ----------------- * Office-proficient profile with advanced skills in PowerPoint, Excel, PowerApps, Power Automate, and Power BI, * Knowledge of electrical protection devices (circuit breakers and residual-current devices). * Incident management * Customer service orientation * English language proficiency required **What We Offer:** -------------- * Employment contract with a rapidly growing global company * Challenging projects within a dynamic, collaborative team * Significant promotional opportunities – We actively encourage internal promotion whenever possible * Excellent working environment \- safety and ethics are truly important to us * Competitive salary based on experience, company car, and partial remote work option \#LI\-AR2 All positions may require participation in video and in-person interviews as part of the selection process. All candidates will be assessed based on competencies relevant to the position, and the privacy rights and data security of all candidates will be protected in accordance with applicable legislation. We are committed to ensuring equal employment opportunities for applicants and employees. Our selection processes apply balanced criteria and avoid any unlawful discrimination against candidates based on age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or ethnicity, religion, sexual orientation, or any other condition protected by law or required by law.