Reservation Agent

Description

**Description:** ---------------- Do you have a background in tourism and would you like to be the first point of contact for customers, helping them manage their bookings and providing them with a positive experience? If so, we want to meet you! We are Evenia Hotels, a hotel chain headquartered in Barcelona, with over 50 years of experience in the industry and 12 hotel complexes across 4 countries: Spain, Andorra, Portugal, and Panama. We continue to grow, and today we already have more than 1,400 team members. Additionally, we operate other business lines, including a travel agency, a congress palace, and extensive expertise in event planning and catering. We are seeking a Reservation Agent for our reservation center in Lloret de Mar, Girona. **What will your day-to-day responsibilities be with us?** * You will assist customers online, offline, and via telephone. * You will provide detailed information about our rates, services, and promotions. * You will review and adjust rates according to demand, applying dynamic pricing strategies to maximize profitability. * You will perform Yield and Revenue Management for assigned hotels. * You will handle payment and collection controls. * You will support group booking management. * You will manage sales channels and Online Travel Agencies (OTAs). **What do we offer?** * A unique work environment, along with the opportunity to develop professionally and grow alongside a team of experienced industry professionals. * Fixed-Term Intermittent Contract. * Competitive remuneration. You bring the talent; we provide the growth. Are you ready to take on the challenge? We want to meet you! **Requirements:** --------------- **What qualifications must you possess to be the ideal candidate?** * Vocational training and/or University Degree in Tourism or related field. * At least one year of experience in a similar position. * Experience working with hotel chains or hotels, including individual and group reservation management. * Required languages: French, Catalan, and Spanish. * Proficiency in English and/or other languages is considered an advantage.