Receptionist

Description

**.bloque\-de\-separacion\-oferta { margin\-top:** 10px; } **Published on:** 28 Aug 2026 **Category:** Hotels **Brand:** Only YOU Hotels **City:** Madrid **Department:** Reception/Guest Service/Concierge **Contract Type:** Permanent **.savesearch { margin\-top:** 400px !important; } @media (min\-width: 2000px) { .savesearch { padding\-top: 100px !important; /\* Adjust this value as needed \*/ white\-space: nowrap; } } /\* Apply larger top margin if screen width exceeds 1500px \*/ @media (min\-width: 1400px) { .savesearch { margin\-top: 500px !important; /\* Adjust this value as needed \*/ white\-space: nowrap; } } .columnizedSearchForm { display: none; } /\*.container\-fluid { margin\-top: 900px !important; z\-index: 1; position: absolute; }\*/ .imagen\-banner { border\-radius: 40px; position: absolute; top: 150px; left: 10%; right: 10%; width: calc(100% \- 20%); max\-width: 1800px; height: auto; /\* Let image adjust height automatically \*/ object\-fit: contain; /\* Keep image undistorted \*/ } @media (min\-width: 821px) and (max\-width: 1300px) { .imagen\-banner { border\-radius: 25px; position: absolute; top: 150px; left: 5px; right: 5px; width: calc(100% \- 1%); max\-width: 1800px; height: auto; object\-fit: contain; } .savesearch { margin\-top: 400px !important; white\-space: nowrap; } } @media (min\-width: 600px) and (max\-width: 820px) { .imagen\-banner { border\-radius: 25px; position: absolute; top: 150px; left: 5px; right: 5px; width: calc(100% \- 1%); max\-width: 1800px; height: auto; object\-fit: contain; } .savesearch { margin\-top: 300px !important; white\-space: nowrap; } } @media (max\-width: 600px) { .imagen\-banner { border\-radius: 10px; position: absolute; top: 150px; left: 5px; right: 5px; width: calc(100% \- 1%); max\-width: 1800px; height: auto; object\-fit: contain; } .savesearch { margin\-top: 200px !important; } } Receptionist Job Mission Perform, control, and monitor all tasks carried out in the Reception Department in a qualified and responsible manner: organize, lead, and coordinate the work of subordinate staff; direct, supervise, and plan all departmental activities; act as Head of Reception in their absence. Profile Requirements Education / Qualifications (specify legal requirements for the role): Bachelor’s Degree in Tourism. Prior experience and knowledge: Minimum 3 years’ experience. Advanced English and a third language. Proficiency in Word, Excel, and Hotel Management Software at an advanced user level. Main Functions and Responsibilities Handle customer complaints and claims, and resolve them effectively. Plan and allocate human and material resources professionally. Collaborate with the Hotel Director and substitute for them during their absence, exercising the authority delegated by them. Review and maintain up-to-date occupancy and sales controls. Carry out assigned tasks promptly, diligently, and securely. Understand the Integrated Policy on Quality, Environment, and Occupational Health & Safety. Be familiar with the company’s general objectives and those specific to the establishment, promote them, and engage staff in achieving them. Ensure maximum guest satisfaction throughout their stay. Know the hotel’s facilities and destination. Attend periodic departmental meetings. Inform management of incidents and updates. Know and comply with internal regulations, and in all cases, act in accordance with instructions received from superiors and professional expertise. Understand applicable hygiene and sanitation regulations for the department and relevant APPCC prerequisites. Perform any other duties assigned by the immediate supervisor. Manage and achieve the department’s annual budget, etc. Direct, supervise, and plan all departmental and staff-related activities. Communicate rules and instructions issued by the immediate supervisor. Collaborate with management and other departments. Manage and objectively evaluate subordinate staff according to established procedures. Know, participate in, and involve departmental staff in the company’s training plans, identify training needs, and propose concrete actions. **.buttontextaeddbb83cc96cea6 a{ border:** 1px solid transparent; } .buttontextaeddbb83cc96cea6 a: focus{ border: 1px dashed \#5B94FF !important; outline: none !important; } All selection processes conducted by PALLADIUM HOTEL GROUP comply with current data protection regulations. Your personal data will be processed efficiently, proportionally, and responsibly, strictly adhering to Regulation (EU) 679/2016 General Data Protection Regulation (“GDPR”) and all other applicable legislation. By applying to this vacancy, you acknowledge and consent to the processing of the personal data you have voluntarily provided via this platform. PALLADIUM GESTIÓN S.L.U., as data controller, will process your data to manage your application and enable your participation in selection processes across any PALLADIUM HOTEL GROUP company, for pre-contractual measures or the intention to enter into an employment contract. As this job offer may be located at any PALLADIUM HOTEL GROUP hotel, your personal data may be shared with the hotel’s owning company and, where applicable, subject to international data transfers. You may consult the extended information regarding the processing of your data — including how to exercise your rights of access, rectification, erasure, restriction, objection, and data portability — in the Palladium Talent Privacy Policy.